So sad... Bloomingdale's website issues - anyone else run into this?

So I was all set to snap try out two pairs of wedge sneakers, as discussed here:
http://youlookfab.com/welookfa.....ith-shorts

Both items were at Bloomies. I signed up and went through the entire checkout, but hitting "place order" just sent me back to the shopping cart. I closed my browser and tried again. Then I tried a different browser. Same thing. I opened a customer service chat, and the agent said she could place the order for me if I typed my name, address, etc. into the chat window... fine, except she is in the Philippines. I said that I don't want to send my info overseas through a chat room, and asked if Bloomingdales could email me when the issue is resolved. Of course the agent seems to have no way to contact anyone else within the company, and can only chat... but they expect me to trust this person with my home address and phone number and credit card info?

Sigh... well, I guess I just saved myself $300. I should be happier about that.

Any chance than you guys have seen this issue before and found a solution?

13 years ago

Ana

(website)

Veteran

Do you think maybe it's your browser? Have you tried using a different one to place your order? Also might be worth clearing all your cookies and adding the items to your cart again and trying that way.

Debora

Good call on your part, I wouldn't feel comfortable sending my info via that route, either. Is there a customer service number in the U.S. that you can call on Monday? Good luck and I hope you can get the issue resolved.

jen

Active Member

Try using google chrome, it always works for me when I have this issue, its a plain version of google without all the bells and whistles!

rae

Hm, I was using Chrome, and I did try a second browser. I have to go to practice, but I will try clearing the cookies later on (you'd think they'd have some kind of tech support that might has suggested that). Thanks, Ana.

Grr, if only they weren't the only store with those yellow shoes!

Scarlet

There must be a phone number you could call, right?

fashionista

So sorry to hear that you had to go through. It was right of you to not share any details in a chat room. Hope the problem solves out sooner than expected for you. My fingers are crossed.

Julie

Yes, try calling. If you get an overseas call centre, ask to be connected to a US based call centre.

Here in Canada, you must be connected to a Canadian call centre if you so request. I don't know if you have the same right in the US.

Well, I tried the website again this am, and the order went through! Thanks for the suggestions, though, I will file them away for the future. It didn't occur to me that the call center might be in the US, or that I could be transfered to the US if not. Good stuff to know in general.

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