Problems Accessing YLF - YouLookFab Forum

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Problems Accessing YLF

Greg

I need some help diagnosing a problem. Right now Angie and I are having a problem accessing YLF when we use our Comcast Internet connection. But the service that I use to monitor the performance of our servers tells me that in general people aren't seeing worse performance than usual. Also, if we use our AT&T or Verizon cellular network (as I am doing now) performance seems ok.

So I'd appreciate it if you could reply here if you are experiencing site performance that is worse than usual. If you do have home Internet and a phone or tablet over cellular, I would also love to know if you see a difference between the two.

Thank you.

General

90 replies

Latest reply was from rachylou

Tanya

Veteran

I also have Comcast Xfinity internet connection at home. Right now it works fine, same as my iPhone. However, it the past couple of weeks there have been numerous times when it took forever to load/refresh some of YLF pages. It was especially bad for "Finds" page and subpages.

dashielle (Ann)

(website)

Veteran

Greg, we have Comcast wifi and I'm not having issues on phone and tablet. I took the phone off wifi and cellular is equivalent performance (just loading pages, nothing complicated).

Greg

Thanks Tanya and Dashielle.

If you are on a Mac, and have a moment, then please try this simple test. Open a terminal window (the one with the old school command prompt), type "ping youlookfab.com" (without the quotation marks) and press enter.

You should see output like the example I attached. I'm interested to know how many, if any, of those "request timeout" messages you see. No need to take a screenshot or anything, just a rough indication like "one out of every 5", or "one out of every ten" will be fine.

I would love to hear the results of this from anyone who has a Mac.

1

approprio

(website)

Veteran

No timeouts here. Looks good to me.

--- youlookfab.com ping statistics ---

24 packets transmitted, 24 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 103.569/105.200/106.225/0.735 ms

Inge

(website)

I'm not seeing any timeouts either, Greg.

rachylou

Veteran

Very slow to download pages on computer and iPhone 6+ over wi-fi. I'm on AT&T U-verse DSL.

Over cellular, things are normal.

rachylou

Veteran

On cellular now... Got 'Problems accessing YLF' messaging posting the above.

Greg

Thanks all! This is super helpful.

Rachy, is this unusual, or have you experienced performance like this in the past?

Daria

I have access problems as well. I'm in the office so have no idea what provider we are using. It's definitely unusual and started this morning.

UmmLila (Lisa)

Veteran

I access on Time Warner cable and AT&T.

I have not noticed any major issues with access to the site.

Occasionally on my iPad, when I look at a series of photos someone has uploaded, it will get stuck and I will need to reload. I was assuming that was a hardware issue and not a YLF Issue.

rachylou

Veteran

It's unusual... Sometimes the DSL can get slow, but this is the first time I've ever gotten messages identifying YLF by name. It was 'YLF.' Not YouLookFab.com. The YLF wasn't picked up from my browser.

columbine(erin)

Veteran

I'm on a Mac and an iPhone and YLF is loading very slowly on both. I updated and got Yosemite the other day and lots of things have been haywire. I can't get my YLF Finds button back, for example. I'll try to do the test, couldn't get it to work a moment ago though.

columbine(erin)

Veteran

Interesting. Over Wi-fi my phone is taking too long to load YLF, I took it off, my iPhone is on LTE now, and it's loading fast.

Greg

Columbine, sounds like you're seeing a similar issue to ours. Could you tell me who your Internet provider is? Please PM if you'd prefer not to share here.

Vicki

(website)

Veteran

On my iPhone in the car and both the YLF app and the main YLF page are opening with speed and efficiency.

columbine(erin)

Veteran

Greg, I have comcast and verizon.

carter

Veteran

AT&T Uverse wireless here. Very slow on iphone but eventually comes up. Absolutely fine on Asus tablet (usually the only place I have issues...go figure). Incomplete load on wireless desktop, and seriously incomplete load on wireless laptop. First screenshot is the desktop. Second shot is the laptop.

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Jeanie

Veteran

I am on a Mac with Time Warner Internet. I saw one timeout after 15 and then none.

gradfashionista

(website)

Veteran

Comcast wifi (no data plan) and the connection has been incredibly slow and stilted all morning/afternoon, on both my computer and antiquated iDevice. The pages still take a really long time to load. Hope you manage to identify the bug!

columbine(erin)

Veteran

(212.124.110.18): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

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Greg

The company that hosts our server has spent a lot of time investigating this morning and it seems that this might be related to broader comcast issues.

If you are seeing this performance problem with YLF, and you ALSO see it with another site, please let me know. That will help me to help the comcast technical folks.

Jorja

Att Uverse wifi here. Very slow loading on iPad and iPhone with photo loading interruption and freezing. Usually YLF loads quickly and I have no problems with photos loading.

rachylou

Veteran

On LTE too now. ATT is my wireless carrier as well as my wifi provider. Only YLF is being affected my end. I turned off my firewall to test... And that didn't help.

Karie

(website)

Veteran

We access the internet via Time Warner Cable here at home. I have a Mac, I opened a terminal window and there was only one "request timeout."

Daria

Greg - I don't have any issues accessing YLF either at home (Verizon provider) or on the iphone (ATT provider). At work problems persisted the whole day.

ATLynn

Veteran

I have Comcast at home, and yes, I'm having particular issues on YLF on both my Mac and PC. I first noticed a few days ago and it seems worse today. I haven't noticed this on other sites, but YLF is also the most media heavy site I visit on a regular basis. I will pay attention as I'm surfing this evening.

When I ping, I get timeouts every 2-8 attempts, sometimes more than one timeout in a row. And some of the successful pings are upwards of 2000-3000ms (whereas the 'normal' responses look to be about 25 ms).

ETA: No issues when I switch to my AT&T hotspot

Greg

Thank you for all the reports. They really help, so please keep them coming. And let me know if anything changes for better or worse.

deb

Veteran

I am on Comcast and am having no issues.

ETA - I just tried on my tablet with Comcast WiFi and it seems fine.

Anonymous

All day, until just now, the home page was very slow to load, "Forum" was even slower and trying to access "Problems Accessing YLF" was so bad it was way beyond the limit of my patience. I looked at the Facebook page to see if there was any kind of message about the service because I couldn't get to the message at the site, but saw none.
I have Comcast Xfininty and am using a monitor.

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