Claudia,
I had the same thing happen! They are so messed up!
Two items I ordered are now "no longer available." Except when I look online they ARE still available. So I called and they confirmed that they are indeed still available, and I reordered the same items. So, who knows whether I'll really get them or not.

I told customer service that she needed to pass the message to management that they need to get their act together and improve their web experience, because there are plenty of other retailers with whom online ordering is easy and efficient, and I for one, will chose them if Talbot's system continues to be antiquated.

To make a very long, convoluted mess of an experience in online shopping and customer service story short: I doubt I will ever again spend money with Talbots.

I actually feel sorry for their customer service people who are as confused, are given contradictory information internally, and must be as disgusted with the Talbots' online order and fulfillment operation as I am -- even though they are getting paid for their time and efforts. My experience in dealing with the four people I have spoken with in customer service is that one was great, two were just adequate and one was the nastiest woman I have ever had to deal with whose job is Customer Service. So that was just icing on the cake for me.

I am done trying to fix my open and unfilled orders despite the fact the merchandise IS available somewhere within their many walls. Too unpleasant, irritating and a time drain.

Short highlights for those who may be interested and who have these same issues with their online orders:

Yesterday morning, in follow up to my post above, I called about the latest orders that had items "No Longer Available," yet were still for sale on the website. Customer service reordered the items after confirming the stock was indeed available and recharged my credit card.

This morning I have brand new emails stating that my daughter's remaining two items would not be filled, and at least one of mine would not be filled. All these items are still for sale on the web site this morning.

I hope the rest of you Talbot shoppers have a better time of it than I did.

BTW, a small silk scarf that I ordered on November 20, and was supposedly shipped from a Massachusetts store to me in Connecticut (I could drive the distance in less than an hour) has still not arrived here.

However, the Nordstrom Halogen skirt sale items I ordered a couple of days ago with free shipping are out for delivery to me today. Buh-Bye, Talbots.

VC, so sorry. We were posting about this sorry messed up situation at the same time:

http://youlookfab.com/welookfa.....ing-issues

Yikes.

I am not having a better time of it here either. It was my first online order with Talbots. I don't shop there very much at all, and had the online ordering process/service been better, they might have turned me into a regular customer.

So sorry you've dealt with such frustration Claudia.:(

Looks like I'm gonna be finding another place with a decent return policy to go a-coat-shopping...funnily, I was not at all emotionally invested in "my" coat the way velvety is. That's really a shame!

I had the same experience with my In Progress item which they "found" for me yesterday, charged me for and then sent another note saying they don't have it. I was ready to place another order with the 40% off sale, but this has really soured me on that. I had great luck until now, maybe they were just not ready for the response to their sales and media blitz. Very sad, but I'm also going back to my old favorite Nordstrom.