I agree that it's inconsistent. I always thought it was lower quality based on what I'd seen at the swap meet, but once I actually ventured into a Zara store, I was impressed. I haven't experience with their cashmere, but I thrifted a wool-blend turtleneck from them, and it still looks brand new, doesn't wrinkle on my bod, and has generally taken my guff with style. I'd probably risk it if you love the item.