Zappos is amazing - YouLookFab Forum

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Zappos is amazing

Queen Mum

Veteran

A few weeks ago I had $400 worth of shoes sent from Zappos for my husband. We kept one and I sent the rest back via postal service. As I hadn't recieved a return verification yet, I just called to check on it... yada yada.... after being on the phone with the gal for probably 5 minutes tops, she is issuing my refund even though they have no way to track it through the postal service.
I was getting ready to throw up or shoot myself for trusting the USPS with a $250 package. I will make sure to do all my returns via UPS in the future but I could just kiss the gal who I dealt with on the phone.
yay for happy endings I just hope the package finally arrives to Zappos.

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17 replies

Latest reply was from Laura

Sarah

Veteran

I've had nothing but great experiences with Zappos. What a great company!

P.S. And having shoes shipped to you in a day doesn't hurt either!

Queen Mum

Veteran

they didn't have to do that for me... it was my fault for shipping through the postal service. I guess they figured they wanted to keep me happy!

Srujana

Veteran

Kim, that's awesome!

Forgive my ignorance but I don't ever return things online and I have a question on the subject of Zappo's returns... Did you ship the shoes back in the same box that they arrived in? I have a dress that I need to return and for a dress that condenses smaller than a basketball, the box that it came in was pretty huge. What exactly does "same packaging" refer to?

Queen Mum

Veteran

same packaging means the shoeboxes I think usually. you can return in the same shipping box or a different one... that doesn't matter to them.
I do usually ship back in the same shipping box just because I don't have a selection of boxes sitting around to choose from... but I can see how you might find it easier to return the dress in a smaller box.

Srujana

Veteran

Thank you!

heather

Member

Zappos made me a customer for life when I found out they upgrade the free 4-5 standard shipping to overnight! And free return shipping is just awesome! I always look there first.

Anonymous

That is amazingly great service!

Rosie

Veteran

What I like about Zappos is the trust they seem to have in the customers. They credited your account even though they hadn't received the merchandise. My friend and I were planning outfits for a trip she had and she needed to get a different size of shoes rushed to her. They sent it right away without billing her, trusting that she would be sending back the pair that didn't work.
This is very rare!

chewyspaghetti

Veteran

Wow- that is really great customer service, Kim! I'm glad they fixed your issue.

fathenry

Veteran

Wonderful. That's another great reminder to support them and shop there. I like Nordstrom for that reason too. Glad it worked out!

Frances

I've had nothing but excellent experiences with Zappos. Yes, they're pricier than other online shoe retailers, but when it really matters and you need the shoes fast, they're the way to go. It's also reassuring to know that if I need to send shoes back, the process is relatively painless and hassle-free. In these days of horrible customer service, companies like Zappos stand out to me because I've found that their customer service reps will usually go the extra mile to resolve an issue as quickly, politely, and professionally as possible.

agrace

Kim, you may know this but you can also get a tracking number from the US postal service too - I think it is 70 cents extra but you can track your packages that way and it less than the UPS costs.

Glad Zappos came through like the champs they are. It's amazing - they are so positive, everything is a resounding 'Yes!'

marianna

Veteran

I love Zappos. Thanks for sharing, Kim.

Queen Mum

Veteran

the post office didn't give me a tracking option, and when I did the return thing on line zappos told me that I wouldn't be able to track a post office return, but in the moment it was a more convenient option (I was headed to the mall and there is a PO there)
I will definitely use UPS from now on with my zappos returns.

agrace

Yeah, I'm not sure why but I have always had to ask for my post office to give it to me for the extra money. I only know about it b/c I use it for my ebay stuff that I sell, at the recommendation of the person working at the post office.

But UPS is fail-proof I imagine.

Glad it worked out so well!

Angie

(website)

Fashion Stylist

That's fantastic and cheers to Zappos! I am their number one fan and a very loyal customer. You just can't beat their service and I'm happy to pay extra for it. They have earned it.

No need to throw up, Kim.

Laura

(website)

Veteran

Zappos is fabulous and this story just confirms it one more time. We should all be loyal customers.

Zappos and Nordstrom: they get it!