YLF Collect not working for Old Navy website

El Cee

Hi Greg -- I am alerting you that the YLF Collect feature no longer seems to work for the Old Navy website. Error message comes up: "This doesn't seem to be the page for an individual product." They have changed their format recently, so perhaps this is causing the issue. Thanks in advance for investigating this problem.

8 years ago

Technical Support

10 replies

Latest reply was from El Cee

Inge

(website)

Moderator

Hi El Cee,

I just tried it too, and everything is working well on my side. Could you perhaps try again and let us know if you are still having trouble?

Thanks very much,

Inge

8 years ago

El Cee

Veteran

Thanks Inge -- I will try again.

8 years ago

El Cee

Veteran

Just tried again -- still getting error message: "This doesn't seem to be the page for an individual product." -- Even though I am on a page for the individual product.

8 years ago

Greg

Administrator

Hi El Cee, thanks for letting us know. I'm looking into this now.

8 years ago

Greg

Administrator

El Cee, could you please give me the link to a page where the collector isn't working? Sometimes there is a problem on a specific page and that seems to be the case here because I can collect from the pages I've tried.

Old Navy

Cami Waisted Dress for Women

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8 years ago

El Cee

Veteran

Greg -- YLF Collect is not working for me on any individual item page on the Old Navy website. In other words, the problem seems to affect the whole website for me. To give you a few examples, here are some of the individual pages from items I just ordered:

http://oldnavy.gap.com/browse/.....cale=en_US

Just to see if this affected more than Old Navy, I tried using the YLF Collect for Eddie Bauer. It seemed to be working just fine for that website. Perhaps I should try Gap, Macy's and Nordstroms just to see if there is something bigger going on.

Thanks for your help.

Ok -- I seem to have the same problem with Gap and Banana Republic websites. Old Navy/Gap/Banana Republic changed their page format/layout a few weeks back. Could this be the problem? Prior to that, I was not having any issues. Everything working fine at Macy's and Nordstrom websites… so this seems to be a problem with Old Navy/Gap/Banana Republic.

8 years ago

Greg

Administrator

Thanks very much. I now see the problem. Old Navy (and Gap and BR) are moving to a new website design but for now they are only showing it to some of their clients. So this morning I was seeing the old website, but this evening I see the new one.

I will have this working soon.

8 years ago

El Cee

Veteran

Thanks Greg!

8 years ago

Greg

Administrator

My pleasure! I have just updated the collector for the new design. It should work for both old and new versions. Please let me know if you have any trouble with it.

8 years ago

El Cee

Veteran

Yay! We are in business. YLF Collect is working perfectly for the new Old Navy site. Thanks again, Greg.

8 years ago

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