YLF Collect Not Working for me

Thistle

So, I have been having trouble with YLF Collect for a while. It doesn't seem to think I am logged in.

Here are some screenshots where you can see that I am logged in, I am at Nordstrom's who is part of the YLF Collect retailers, and it's still not a go. I also included screenshots of my Internet settings.

Wondering if I need something else to make the bookmark work? Perhaps I need to reinstall it (although, to be truthful, I tried that and couldn't;t figure out how to do it again, even on the Finds page)

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9 years ago

Technical Support

5 replies

Latest reply was from mountainwave

Greg

Administrator

Thistle, sorry for missing this before. Since launching the collector just over a year ago we have hit this problem with Internet Explorer a few times. I have never been able to nail down exactly why it happens, or exactly which steps fix the problem. Typically we go through all the steps of deleting the cache and restarting the browser and at some point it magically starts working.

I don't think reinstalling the bookmarklet will help, but the place where you can read about it is here: http://youlookfab.com/finds/help/

One thing that has never failed is to use a different web browser, so if you do also use Chrome or Firefox, that is an option. But I also understand when people prefer to stick to the browser they know.

Back to IE, the first thing to try is to quit the application completely and then try again. If that doesn't work, try rebooting the computer completely. Then please let me know if you are still having the same issue.

9 years ago

Thistle

Veteran

I tried and it still doesn't work. I will see about Chrome. I have it on my computer, but I guess I use IE as it's what I've used forever.

9 years ago

Thistle

Veteran

You were right (of course). Same computer, and after messing around with Chrome to figure out the favorites feature, it worked just fine. So, clearly an IE thing.

9 years ago

Greg

Administrator

Thanks Thistle. I do suspect it is some sort of IE bug. We have spent a lot of time trying to figure out which combination of settings causes the problem, only for it to mysteriously correct itself on the computer we're using for testing.

9 years ago

mountainwave

Active Member

Added question, how do I collect using an iPad?

9 years ago

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