That's good customer service! Everyone makes mistakes, but it's how you recover from them that makes the difference. I'm glad she's doing what she can for you.

Glad that ended well. She sounds like a treasure

So glad to hear this ended well, Shannon. You are a gem and so is she!

I'm glad to hear that your discussion with her when well and hopefully the adjustments to the jeans will make them wearable in the future.

Yay! Alls well that ends well

Shannon, she is a treasure for sure. Anybody can make a mistake, what is important is how one accepts the problem and goes about correcting it.
I hope this little trick will allow you to wear the jeans

Yay! Really hope that salvages the jeans for you ::fingers crossed::

And Wonder Woman's a definite Keeper!

Oh Shannon I must be hormonal or something but your update brought me to tears! I am so thrilled it all worked out (kind off) and I can only imagine how awful she must have felt. In the end it's relationships that really count in life and I would say that this little upset will only serve to better to relationship with this lovely lady.

It's things like this that make me glad I can do my own alterations! Once when my sewing machine was broken, I took something to a local tailor and the job they did was so awful I couldn't wear the garment. I quickly had my machine repaired and never graced their doorstep again.
Sounds like you have a good relationship with this person, though, and I am glad you were able to work it out