About a month ago, in a fit of panic, I ordered a pair of stilettos in three different sizes. They were gorgeous, on sale, and would have filled a stiletto niche in my wardrobe—buuut they were still too expensive and impractical for life. Back they went.

About a week ago, I was notified by UPS to expect a parcel from the company that had shipped the shoes. I panicked, because I hadn’t ordered anything, and immediately called the company. CS told me that it was a glitch in the UPS system that had prompted the shipment notification. I replied that while that may be the case, the tracking number indicated that the shipment was out for delivery. Don’t worry, CS, assured me, we’re monitoring the situation and will let you know if anything arises.

Later that day, a package is delivered without any order forms or invoices. It’s the pair of stilettos in my size. No corresponding charge on my credit card, and still no follow-up.

Looks like I’ll have to make a painful phone call tomorrow.