The way I see it, reviews on fit are not meant so much to urge the manufacturer to change (unless it’s a quality issue, or a really glaring universal fit issue like the sleeves being very narrow on an oversized knit, because who does that actually work for??). But to help other customers decide whether the item is right for them.

For that reason, I wish more designers and brands included reviews on their sites, especially ones like COS, who have unusual fits to begin with. I have been tempted a few times to try ordering an item or two from them, but I truly feel lost in the woods as it’s hard for me to 1) envision their stuff on my body since their models are all 6’ with straight slim builds, and 2) there are no online reviews to give me a sense of how they fit other bodies. It doesn’t help that they don’t list rise lengths on their pants either.

Janet, totally agree that’s the purpose of reviews. Very different from the return slip that, afaik, no other (potential) customer ever sees.

My favorite reviewers are the ones who take time to explain a shoe thoroughly - especially people with serious foot issues.

Sloper has it right:

"Does not make me look like model"
"Does not solve all my life problems"

I think I muddied the waters here a bit by introducing the subject of reviews. Sorry for the threadjack, April!

But as long as we're talking about them (in addition to returns) -- I'd echo what Janet said about COS and other retailers that don't include any. It makes it awfully hard to order items! I have not ordered from COS because the one time I was able to try items on in an actual B&M COS store, nothing fit or looked good -- and now I fear that would be true for all items, so even if I like it a lot, I just don't try.

As for returns, I'm really of the Gaylene school -- give me simple options only to check off and let me be done with it!

I will say I feel rather circumspect about my reasons for return, not profiling my size type but for being seen in some way as cavalier about returns. So I just about always say either Too Small or Too large. Because, that will almost always “ fit” ( haha) the situation, by the time you take into account all the ways a garment has to fit. If I order 2 sizes and send one back, that one is either too small or too large. If I don’t feel perfect fit in either, one is too small and the other too large, usually, or both items are large or small.
Uniqlo I think specifically has a reason, “ ordered more than one size” and that would be true sometimes, but I still usually pick the fit reason.
I do love time when the fit model and her size are described, and especially if there is a video. A lot of times I can tell from a video that the item isn’t cut for me.

What I appreciate now is that several retail sites are letting commenters add info about their height and shape: "curvy" or "athletic" etc. As well as allowing items to be reviewed on a sliding scale of "true to size."
J. Crew does this.

Also, I agree with Unfrumped that it is helpful to have information about the fit model. Though unfortunately, usually the model is 5'10" and wears an extra small. Wait what? At least more sites are adding a variety of body types.

Sloper, like this, eh? When they give the woman’s bust/waist/hip measurements, I find it far more helpful than just height, because I can sometimes extrapolate to my own measurements. But one I’d really like that I don’t think I’ve ever seen listed is a model’s inseam. I’d find that helpful even for tops, because it gives a very rough indication of her proportions. If this jacket fits me the way it does the model, I’d return it as “too short”. She’s just half an inch taller than me; if she’s long-waisted, it might work for me.

On “curvy”, “athletic”, etc, I wish they’d use the fruit or geometric shapes. I realize now that “athletic” is code for not having much difference between hip & waist measurements, but for years I assumed it referred to a woman who had bigger shoulders/chest and quads, and a smaller waist, from working out. Surely I’m not the only person who’s been so misguided. “Rectangle” is much easier to understand.

But now back to our regularly scheduled topic of what to put on those return slips…. I suppose just giving us a blank to free form our own response is too much to ask. Sigh

Yep just give me a blank space! In many cases one dimension is too big and another is too small- like tight in the arms but loose in the waist. How about fabric issues: too sheer, cheapy, itchy. Found something else I liked more. Color different irl than online. Needed some higher priority thing instead. Looked ridiculous on. Poor quality sewing. Etc etc!

Sloper - I too pay attention to the model's dimensions, especially height. Invariably she is 5'10", so if an XS midi hits her ankle, it's surely 12" too long for me.

In the 1990s, a friend was interested in doing some modeling. She wasn't extremely tall, so she looked into petites. And learned that "Elite Petite" models started at 5'6".

If you're not sure why that's funny, know that petite sizing is for women 5'4" and under.

Haha Sloper - isn't that the truth!

For me the reason is almost always "waist too tight". But I rarely order anything with a waist any more so that helps

LOL, Sloper I love yours hahaha! My first thought was:

- purchased due to boredom
- already have four similar items in my closet
- kids said I looked like a boomer when I tried on

Helena - so true, my own (adult) kid uses the phrase "mall-walker." Ouch.