What to expect from a Nordie's SA?

yellowgirl

Actually, I think the term is a Personal Shopper - is that correct? Could someone fill me in on what they do for/with you and what expectations I should have? Do they act as a style/fashion consultant? Just notify you of sales or new merchandise? I'm sure it depends on the person, too. How do you go about findng the right person? If you start with one person, but it doesn't seem to be a good fit, is it appropriate to ask to work with someone else? New to this, but want to capitalize on this service, since I think it's unique and could prove to be extremely helpful.

EDITED TO ADD: I'm asking b/c I've submitted a request to set up an appointment and really want to go into it knowing what to expect.

Thanks in advance!

14 years ago

Shopping

1 reply from Sparky

Sparky

Veteran

I think of two positions at Nordstrom ~ there's the sales associate and there's the personal shopper. As has been mentioned before, any SA can operate as a personal shopper. One of the things I love about Nordies is that stellar service that's clearly encoded in the way the store is run. SAs are not limited to working in their assigned department; they can, and often do, look for items for customers throughout the store.

When I started going to Nordstrom, SAs always came up to ask if I needed help ~ always done in a nice, un-pushy way, I might add. I usually had a question or two for them, an item I was looking for, etc. At the end I always asked for their card if I liked the service. Pretty quickly I felt that I had a decent grasp of who was really helpful and someone I could click with. Unfortunately my store is a training store so staff rotate out a lot. You can always ask for or look for the person who heads a certain department as another way to find someone who might be good to work with. I have worked with quite a few people and have never felt an obligation to stick with just one person if that person wasn't working out for me. But then, I haven't had lots of people calling me regularly as follow-up (I wish some of them would have).

I have also requested appointments with personal shoppers. Two did not work out for me but I believe the latest one will be the one I can build a great relationship with. There is a person in charge of customer relations at each store that can help match you to a personal shopper if you want.

My current personal shopper is sending me emails about sales; she also told me to put a list together of holes in my wardrobe I'd like to fill during NAS. In general I've relied on SAs to help me determine the right fit for jeans ~ I am really bad at figuring that out, especially since some brands stretch out more than others. An SA I worked with in the shoe department will call me if something comes in she knows I am looking for. I've had lots of SAs and the shopper help me track down my size when it wasn't in the store. Stuff like that.

14 years ago

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