Holy Moley. What an awful experience! I'm glad when I can see reviews on independent sites like Yelp that can warn me away from purchasing at places like that.

I've looked at their website sometimes. Now I know to stay far away.

I was (semi-humorously) thinking we need to have a YLF Hall of Shame. I don't understand these halfwit retailers. Who do they think they are?

I did go on the company's website and they have a stringent policy regarding returns (basically they don't accept them). However, the employee's assurances trump whatever their policy is, and if they had any sense of discretion, in the undeniable face of emails, they would give you your $150 back (a pittance for them, surely). But no, they have their pissy chichi boutique attitude and haven't caught on yet that they can't pull down everything on the internet that people say about them. Jeez.

Perhaps in the aftermath of Hurricane Sandy, their employees were a little bit frustrated about not having water, electricity, roads, subways, food, cellphones, computer access, etc. Lower Manhattan was flooded. My cousin's LI house washed away as did much of the jersey shore.

I would give the store a chance to fix the problem before you start a complaint with Visa.

You could always try giving them a chance, but from reading yelp reviews, I could see they've had this terrible customer service for a long time. You get a limited window to mediate through a cc company; I wouldn't waste that much time.

(ETA: not to appear heartless; I have friends and family in NJ, NYC, CT and LI who are dealing with the fallout of that storm.)

Modgirl, I feel I did give them a chance. I was sweet and reasonable and they were rude. I do see your point about the difference between a dress and a huge natural disaster, it does put things into perspective. Maybe I should just let it go. Or I may just call VISA and see what they reccommend.

In the meantime, I would advise YLF readers to avoid the site unless they are 100% certain they want what they're ordering.

If they are dealing with storm fallout, they should be even more concerned about pleasing the customers they do have. Being rude to a customer is never, ever okay. Even to tell someone no, it should be done professionally.

I would definitely call the CC company... pretty slimy that they took your FB post down, too, rather than replying.