UPS Rant - YouLookFab Forum

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UPS Rant

chewyspaghetti

Veteran

I have been having so many issues with UPS deliveries lately- they're driving me crazy!
I know that my UPS driver has a hard time accessing my building (it's got a locked security door without buzzers on the outside). I have tried propping the security door open, leaving a note on it, etc...my neighbors close it anyway. The Amazon driver always seems to deliver his packages, so I'm not sure why UPS has such a hardtime (generally, a bang on the gate and a shout of "delivery" brings someone out) But the UPS driver doesn't leave the sticky notes that let you know he was there....and I don't believe he is actually making 3 attempts before sending things back. I am starting to choose to pick up my packages at an access point if that is an option when I order, but it isn't always an option. When I saw that one of my recent orders was coming UPS, I tried to change the delivery. That wasn't an option until they had made a delivery attempt. Fine. I checked my package today, and they had attempted delivery....no sticky on my door. I called the customer service line and listened to a recorded voice tell me about how I could use the number on the sticky to change my delivery. It finally said that changing my delivery was now an option...but that there was a charge for most access points (reduced fees available online, but since I don't have the number from the sticky, I can't do it online). So, to avoid the $7 pick up fee, now I am going to have to drive half an hour away on Saturday to get my package. All of this seems ridiculous to me. Is anyone else having issues?

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23 replies

Latest reply was from chewyspaghetti

Stagiaire Fash

Veteran

Ugh, such a pain!

We live on the ground floor and often take packages for neighbors who aren’t home. There are times I wonder if the driver has actually tried delivering to the neighbor first, or if they just want to dump things.

I remember the frustration of needing the number from the note I didn’t have. I think I eventually started typing in numbers from old deliveries, just to get past that step and be able to talk to a person.

That access point sounds inconvenient. Can you have things delivered to the store for pick-up?

UPS can do better. I get emails telling me how to track my packages, then a message the day before it’s delivered with a time range when it’ll be dropped off, another message when it’s almost here, and one more that says it was dropped off. I had assumed those were things developed for the American market. Apparently not! Sorry about that.

Sloper

Veteran

I'm sorry that this is happening!

Now I'm doubly grateful for our UPS driver. We live in a house, and have had the same driver for years. He knows us well and our buying habits And DH and I are home almost every day too.

FI - we do get UPS emails and texts with delivery updates. Unfortunately UPS is not as savvy as Fedex with being able to change delivery times and locations. I think it also depends on the driver.

Gigi

Veteran

My guess is that the driver has had enough difficulty delivering in the past that he/she doesn't even try it anymore, which is why there is no sticky. I would call UPS and complain. I can understand having difficulty physically delivering a package when you have a security door, but not leaving a sticky is not OK. That's part of their job.

chewyspaghetti

Veteran

Gigi- I did call and complain. Nothing came of it.
Tonight, I was able to log into my UPS account and change my settings so that all future deliveries go to an access point a few miles away that is open late enough that I can get packages after work.
I can't wait to move! lol

chewyspaghetti

Veteran

Sloper- I rarely get anything from UPS with updates. Usually, any updates I get come from the company I ordered from. I dothink I've ever gotten an update email from UPS, now that Ithink about it- not at this address anyway.

kkards

Veteran

Are you registered with UPS? If you are you can sign up for and ask them to leave your packages, you can also have packages delivered to a UPS store or change the delivery day.
i am not currently having issues, but i did a few years ago. Since then my building has installed a camera. And i signed up for UPS, not sure which made the change
i will also note that some retailers require you to sign…its not always UPS or FedEx’s choice.

chewyspaghetti

Veteran

There's no signature required for these packages (and if there was- there should have been a sticky left to indicate that).
kkards, I think we were posting at the same time. Even with an account, I couldn't change the delivery until after an attempt was made, and not all options were available. Now I have three different packages that will be at three different access points. At least I have a chance of receiving them now.

rachylou

Veteran

Oh yes. I’ve always had problems like this. Maybe another reason I don’t like online shopping. And a lot of times, you don’t know who the carrier will be, so you can’t head off trouble.

Ok. But this should make you laugh: My last place, we had a delivery guy who’d put packages under your doormat to ‘hide’ them… so, like, imagine a box the size of fridge with your doormat thrown on top! Lololol. Totally invisible, yes?

chewyspaghetti

Veteran

I've seen them dothat, too rachylou!
I guess that's better than my Amazon driver- he has been known to put them in the bushes....they are hidden, inuding from the recipient.

JAileen

Veteran

I used to send packages to my husband’s office. I wasn’t allowed to where I worked (large corporate office). When my husband retired we rented a box at a UPS store within walking distance of our house. In the two years we’ve had the box, there has only been one mixup of packages. There is a cost, but also security.

nuancedream

Veteran

I haven't had problems with UPS except for one notable exception earlier this year. My husband and I ordered a 55" television, which was scheduled to be delivered in the late afternoon. I live in a condo and delivery drivers use the outside call box, which is programmed to our cell phones, to notify residents of a delivery. My phone must have been on mute when the driver called me. Instead of leaving a door tag letting me know they would attempt a delivery the next day, the driver left my television outside of my building (it had snowed recently) where it was visible to anyone! Two guys with a pickup truck could have easily stolen it and condos in my neighborhood are frequent targets. I complained to UPS and within 10 minutes, a local supervisor reached out to me and was sincerely apologetic. I told the supervisor I just want make sure the driver doesn't make the same error again.

rachylou

Veteran

I live at the bottom of an incredibly steep hill. I once found an Amazon package at the bottom of the hill under bushes on the midnight walk. Driver left it there rather than find the house. Took me and Lilypup an hour to walk it all the way up the hill. I guess I could have driven it up, lol

Stagiaire Fash

Veteran

Over here, UPS seems to be the best. Then either Hermès or FedEx. USPS is so awful I don’t even have things sent from the us anymore.

Sloper

Veteran

Chewy - again, how frustrating!!!

Who knows the secrets of Big Brown?!?

COVID too has probably made them add a lot of new drivers and much more delivery volume. Still -you'd think (and they advertise) that they're the logistics experts.

chewyspaghetti

Veteran

I just hot an email from UPS. All itsaysis that one of my packages was delivered...at locker. No location.
I have several packages going several places because of their screwy system- I'd like a little more info!

slim cat

Veteran

I've had similar experience with UPS - "delivered to locker" LOL. I called and tried to ask "which locker?". There are 4 entrances to our apartment building - some deliveries are fine, some lost forever.
Some packages were left on the floor next to package concierge thing
( I guess it was full and going to the door was too much to ask for ).
One package was delivered 4 months later than "delivered to locker" appeared on the tracking link.

Anonymous

That’s very frustrating, chewyspaghetti! There was package theft in my building last year. I now have a post office box. The clerks will sign, receive and store your packages for you. There is an annual fee and limited to post office hours but it has been a positive experience. The physical address is used for ordering. Now that I have the packages figured out, the paper mail at my apartment is not being delivered that’s on informed delivery…

chewyspaghetti

Veteran

I went to what I thought was the pickup location and my package wasn't there- the clerk said sometimes theemailgets sent before the package gets delivered. My package was at home- so confusing!

Anonymous

Sign up for UPS My Choice. You can elect to get notices of each package that enters the system with your address on it, and you can change the delivery to an access point at any time.

bj1111

Veteran

How frustrating. I have noticed that ups service has declined in the past few years

LAR101

For what it’s worth I just had an excellent experience with UPS. The delivery address was wrong and it was a new address as they recently moved. I called customer service the morning the day of delivery to correct the address and the package came to the right address, also at an apartment building and someone put it in the hall, right outside their door.

Anonymous

chewyspaghetti, I figured out a substitute mail carrier labeled my mailbox “vacant” and my mail has been sent back to sender. What is up with the post office? I was on a mission to rectify this mess all day. Hope your deliveries have improved.

chewyspaghetti

Veteran

Oh my gosh Nikki- I hope you get it sorted out!
I'm trying to move soon, and am holing most of these issues are driver related and will sort themselves out.