Karen--I bought this after reading your review and considering it. I LOVE IT! It's the best! I have now taken it on a 10 day trip to England and it worked perfectly. On the airplane it was my personal item under my seat so plenty of room for my feet on the long flight. It's not a huge personal item but I checked a bag this time so it worked out fine; I also had an older Tumi duffel type bag that I carried on and stored overhead.

As a personal item, in this bag I had my travel wallet which has a strap so can be a purse and I usually wear this in the airport and pop into the personal item prior to boarding. Also had my scarf, thin jacket, headphones, cosmetics bag, eye mask, 2 magazines, bottle of water, Kindle, phone, portable charger, small kleenex, travel Chlorox wipes, face spray, lotion, lip balm, pen, and more. It has so many great zippered pockets that make it easy to store things and access them again.

In the airport I carried it as a backpack so very handsfree, did this occasionally on the trip. While walking around, many miles every day, I carried it as a shoulder tote bag or as a crossbody bag. It was perfect. The fabric is such good quality that I was comfortable with it no matter where I went.

Two people asked me about it and are planning to order it. One of my best purchases ever! And 25% off on the navy. I am very happy and appreciate your bringing it to my attention with such detail that I was confident ordering it. Thank you!