Big Correction -So what do you think about...

Barbara Diane

I got it really wrong. Sorry. I'm deleting what I said, but leaving KKard's explanation, below, so anyone who already saw my post can see the correct information.

Many thanks, Kkard!

5 years ago

Anniversary Sale

18 replies

Latest reply was from Angie

rachylou

Veteran

I don’t think I understand all that about holds, but I don’t like double charges. It’s why I don’t order multiple sizes with an intention to return. Murphy’s Law rules my life, and that feels like inviting disaster.

5 years ago

JAileen

Veteran

I didn’t add my phone to my account, and was able to shop early. However, I had to use my Nordstrom card. I had never used it before.

5 years ago

Anonymous

I don't like the double charges either, especially since I don't use credit for clothes. They said it's because they're shipping from different stores, but it makes me want to place each order seperately!

5 years ago

Kathie

Veteran

This is why I placed a very targeted first order, and only one size of each item. I’ll probably do a second order, but only after I’ve decided whether to return anything from the first one. I’ve made my peace with the fact that some items might sell out before I get to a second order.

5 years ago

Jaime

Active Member

I plan to return some things when it opens to the public and put on my 2% cash back card. Hopefully that won't be a problem.

5 years ago

Laura (rhubarbgirl)

(website)

Veteran

I noticed that when I placed my order - or rather, when I got the confirmation email. It's strange that they can't just wait until they ship to charge your card, like they used to do. Wonder what precipitated that change...

I can't see it affecting too many people that much, though, unless you order a ton of stuff and run up against your credit limit. Even if you receive a bill with a certain amount, you only have to pay what's current when it's due, not when the bill was sent. I suppose if your due date is within the 7 days, it might get tricky, but I bet if you called the card customer service they would waive any late fees (just guessing, not affiliated).

5 years ago

Susie

Veteran

Interesting, I didn’t realize it had changed. Their bills have always been confusing to me because when shopping online I dont know the department yet that’s what is listed on the bill.
In the past, I often ordered more than one size in lots of items so that just multiples the number of pieces I’m charged for. I hate being charged interest but I also hate paying the full amount showing as owed when I know I will have returns.

What is most disappointing to me is that my state is now charging sales tax. That adds up at NAS when I spend more!

5 years ago

bj1111

Veteran

Frankly it’s a pain but not a deal breaker

5 years ago

Suz

(website)

Veteran

I hadn't realized this. It's all confusing to me, what with shopping in two countries in Nordstrom's that use slightly different systems. My US Nordstrom's card is useless in Canada, and the points I accumulate in Canada don't link to my US account so I can't only use them there.

I just try to do returns really quickly and pay my bill ASAP so I don't incur interest charges.

5 years ago

Active Member

I didn’t realize they started doing this. Thanks for sharing! If I was ordering a lot, and in different sizes to try, it would impact my participation in the sale. I’m expecting my first baby in a couple weeks so this year I stuck to basics that I know I will be able to wear frequently during the coming months.

5 years ago

JAileen

Veteran

When I get my order, I’ll have to drive over 100 miles (each way) to return things in person, so I don’t have a huge credit on my Nordstrom card forever.

5 years ago

Barbara Diane

Veteran

Thanks for your thoughts and solutions everyone.
JAileen, fyi, if you have a credit and call customer service they will send you a check.

5 years ago

Classically Casual

Veteran

I think a lot of their new policies and procedures are attempts to stay financially viable in the tough retail world. I hope they find a winning formula.

5 years ago

kkards

Veteran

I think there is some confusion here. A hold and a charge are not the same thing. A hold means that if you have a credit limit of say $1000 and you order $600of stuff they will reduce your available to spend to $400...that hold will either ship and your bill will be changed or 7 days later the hold will clear. This is FYI the same thing that happens when you check into a hotel, they authorize your card to hold the full amount of your stay when you check in even though your official charge does not go through until you check out

Here’s exactly what is worded in the email
•
We authorized your card for the full amount of the purchase when you placed your order. This authorization will fall off your account in about 7 business days, depending on your bank.
•
Your card will be charged the final amount when your order ships. The final amount may appear as several charges if your items ship separately.
•
We can't usually change an order after it's been placed.
•
If we're unable to fulfill your order for any reason, we'll let you know ASAP.

5 years ago

JAileen

Veteran

Barbara, thank you. I didn’t know that.

5 years ago

Barbara Diane

Veteran

Everyone, thanks for your responses. Please see the new information where my post was, and Kkards explanation, above.

5 years ago

Barbara Diane

Veteran

Kkards, thank you so so so much for correcting my misunderstanding of the new policy. I am so sorry I confused people, but so glad I can stop the mess.

5 years ago

Angie

(website)

Fashion Stylist

SOOOO glad kkards weighed in.

5 years ago

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