Rae! eBay help!

I have an item I listed as Buy it now with 2 shipping options. The buyer paid the BIN price only and neither of the ship prices, what do I do?? http://cgi.ebay.com/ws/eBayISA.....0693649147

Thanks!

14 years ago

General

5 replies

Latest reply was from Mo

modgrl

(website)

Veteran

I would send an email to the buyer, hopefully it was just a mistake/oversight. If not, ebay dispute resolution? They will tell you to try to resolve it with the buyer first anyway so this should be your first step.

14 years ago

(website)

Veteran

I guess I'm confused as to how they could pay minus the shipping in the first place. How can I get the additional shipping $$ now after the payment for the item is done? Sigh.

I did just send an email asking which shipping they'd like and to please remit the according payment amount.

14 years ago

modgrl

(website)

Veteran

Ask them to send it through paypal. Say something like this:
Thanks for your purchase. I'll be able to ship the item as soon as I receive the full payment including shipping cost. Please feel free to contact me should you have any other concerns. Thanks again and have a great day!

That's all, nice and light. I'm sure it was just an oversight.

14 years ago

rae

(website)

Veteran

I can't see the listing from this comp, but you have a couple options:

- message the buyer and just mention that the payment came through without the shipping cost, and say you'll ship out as soon as that portion is received.

- ask them which shipping method they prefer, then send an invoice just for the shipping cost. I *think* you should be able to do this, even though they already paid. It would be under "sold items" and "other actions" I believe.

- refund the entire payment, let them know about the weird system blip, and send them a new invoice that reflects the complete total.

Whatever you do, don't ship until you have that payment. Most people understand that there are computer errors from time to time - hopefully it won't be a big deal.

14 years ago

(website)

Veteran

Oh, thank you! I've sent the email, but didn't know the technical ins and outs as far as the invoices, etc. I'll see if they respond to the email first.

14 years ago

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