Question about Nordstrom: is this tacky?

Kristin SF

One day last week, I explained NAS to DH, and mentioned he might want to check it out since he's been complaining about his jeans being too large.

LOL, that night he comes home a bit later than expected, with a shopping bag full of jeans. Apparently, he ran in at 9:30 pm, and walked out with some very happy picks. Men!

On top of it, most of the jeans he bought weren't even NAS-priced. Sigh.

On top of it, again - it just so happened to be my personal triple points day. Argh.

Anyway, my question is this - is it tacky to take back his purchases and ask the SA to do a quick return on his card/repurchase on my Nordstrom debit? Even if I can't get triple points, at least I can get points towards a note.

The total purchase price was enough that I'm considering at least asking. I bought him a few pairs of premium denim before he decided to train for Ironman, so those are the pairs (and then some) that he replaced.

So. Tacky? TIA!

12 years ago

Shopping

13 replies

Latest reply was from unfrumped

lyn*

(website)

Veteran

I'd ask. No harm in it, right?

12 years ago

rae

(website)

Veteran

I'd go to the customer service area and explain that your husband forgot to use your card for the triple points. They may be able to honor it for you. Also, they will give credit to the original SA, which other SAs don't always know they are supposed to do.

ETA: I don't think it's tacky. People ask for exceptions all the time. Doesn't hurt to try if you are polite about it.

12 years ago

Kristin SF

Veteran

Lyn, that is my feeling, too, but wanted to doublecheck my moral compass before making the request.

Thanks!

12 years ago

Kristin SF

Veteran

Thanks Rae, I was hoping you'd weigh in! Good to know, I feel better about going in now. I really didn't want them to think I was abusing their generous return policy. Thanks!

12 years ago

Thistle

Veteran

Rae would definitely be in the know!!

Especially if you get a married femal associate, I think she will understand

12 years ago

Gaylene

Veteran

It seems worth a try. I think asking for help works in situations like this because, technically, you could just return and then repurchase a few minutes later, right? Sales staff can often be really helpful in situations like this if you ask for their advice on how to handle situations like yours.

12 years ago

christieanne

Veteran

Down in the customer service area they could do this for you without a problem I would think. That's what they are there for

12 years ago

catgirl

Veteran

I've done it myself - in fact, the SA recommended it.
Return and re-buy.

12 years ago

Moe

Active Member

Not tacky at all! As everyone else has said as long as your up front and polite.... pretty sure they will do it no prob! On the good side you got your hubby to shop and at Nordstroms

12 years ago

marianna

Veteran

I worked in the CS dept at Nordies -- people do this all the time. They'll be able to apply the triple points retroactively as well.

12 years ago

ironkurtin

Veteran

I generally find salespeople understand the husband line. They know men don't get it.

12 years ago

Kristin SF

Veteran

Thanks everyone! I will head over there today and not be embarrassed to ask!

12 years ago

unfrumped

Veteran

I just got price adjustments on 2 pairs of shoes but I did it within 2 weeks, almost one week, of price change.

So I know you've already geared up for it but want to add encouragement. You are a regular customer and have these customer benefits and you and DH just did not coordinate.
I know Nordie's is legendary for customer accomodation, but I agree that we usually have some kind of moral filters for what's appropriate to ask. I would not ask for a price adjustment on something I bought 2 mos ago and then went on end-of-season sale. So hopefully there's a balance between responsible consumerism and good customer service.

12 years ago

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