I just wanted to give a shout out about Coach's wonderful repair service. The side tab (which holds the d-ring) on my beloved Madison Annabelle crossbody bag, which I bought and has been in constant rotation since March 2013, ripped. The bag was otherwise in excellent condition, the lining was perfect, there is some very minor wear and color fade on the edges near the bottom seams. I've never had a more perfect bag - size or compartment wise, and I felt there was significant life left in the bag. I remembered seeing that coach offered a repair service so I brought my bag into my local store. The salesman who assisted me was absolutely lovely. I thought I might get the "stink eye" for bringing in an "old" bag or pressure to buy something new. I could not have been more wrong. He was exceedingly complimentary to the bag, how great it is when customers repair a quality piece, etc, etc. The bag was sent out for replacement of both side tabs and to be conditioned and polished, they do not touch up color though. $35 for everything. I received an email when the bag got to the workshop, an email when it shipped with a tracking number. It arrive in a new dust bag beautifully repaired. I was told repair time could be 4-5 weeks, I had it back in 2 weeks. So if anyone has a coach bag that needs a little TLC, don't forget the company offers this wonderful service for free if the problem is within a year of purchase and for a very reasonable fee at any time after that.