Overstock.com

Banana

Has anyone ordered anything from them? I've read some horror stories about their return policy, so I thought I'd check with you all. Thanks!

16 years ago

Shopping

7 replies

Latest reply was from Maya

Debbie

Veteran

I've only ordered once and the did not send me the right item. And then took 2 months to refund my card. I haven't looked at their site in a long time.

16 years ago

chewyspaghetti

Veteran

I have ordered from them and never had a problem. I haven't had to return anything, though.

16 years ago

agrace

Active Member

I recently ordered a rug and proptly returned it. I did not have any problems but I was on them constantly, calling to inform it was sent, calling to check in, etc. I was very careful to re-package everything EXACTLY the way they specified and follow all directions to a 't'. On the front end, I also asked the person I placed the phone order with about their return policy and she did say sometimes they only do a partial refund but it is usually in extreme cases (shirt covered in cat hair for example)

My advice is to call first. If you are a first time customer, they will also probably cut you some serious slack. In general, I don't think it is a problem for people returning unused merchandise (or defective)

Hope that helps!

16 years ago

Active Member

I've ordered a couple of times and haven't had issues. Most recently, I returned a dress and it was pretty simple, because I used the same packaging and their return sticker, which probably cost a little more, but saved me a lot of hassle. No complaints here.

They now send me discount coupons every once in a while which sweetens the savings too.

16 years ago

Kristine

Veteran

I ordered boots a few months and didn't have any problems. They credited my card very quickly once I shipped them back. Plus, shipping is $1.99 I think! I ordered a huge wood hammock stand from them years ago and it was still $1.99 to ship!

16 years ago

chellebrate

Active Member

I bought two PlayStation 2 gaming systems from them years ago. One didn't work, so I returned it. I had no problems getting my refund. That has been my only experience with them.

16 years ago

Maya

Veteran

I have only bought a pair of jeans there and everything went fine. I didn't return them though so I don't know how they deal with refunds.

16 years ago

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