Has anyone had orthotic inserts made for arch support, in mid-heeled footwear? How much space do they take up?

The Fryes arrived. The construction and quality is so much better than in the Fryes I'd seen at NR, and the style means they'd be a candidate for the 60-liter wardrobe.

But there's not only no arch support; there's a weird ridge right in front of the heel, formed by the black synthetic pad they've (presumably) glued in on top of the leather lining. That can be removed, if it's replaced with something intentional.

So, do I send them back? Or try to find someone who makes orthotics before the end of the month? They fit well; how much space do inserts for arch support need? a half size?

I want to love these. Arch issues are relatively new for me, so I'd very much welcome any advice.

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