Not able to collect Finds from Esprit and Zalando

Aurore

I tried to collect finds from Esprit and Zalando, and neither worked.

On Esprit, the image of the item could not be displayed in the YLF Collect banner (screenshot #1). No error message was displayed after clicking "Collect", but no Find was created.

On Zalando, the banner content looked fine (screenshot #2), but no Find was created after clicking "Collect". No error message either.

I have no issue collecting from other sites (Yoox, Zara). I use the MS Edge browser and have not tried the bookmarklet on another one.

Thank you in advance for your help!

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6 years ago

Technical Support

6 replies

Latest reply was from Aurore

Inge

(website)

Moderator

Thanks for letting us know, Aurore. I'll ask Greg to have a look.

6 years ago

Inge

(website)

Moderator

ETA: I just tried collecting from both sites myself. I'm having the same problem with Zalando, but Esprit is working fine for me, Aurore.

Would you mind trying again to see if that's the case for you too?
If you're still having trouble, could you please copy/paste the url of the item you are trying to collect? It might be product-specific.

Thank you!

6 years ago

Aurore

Veteran

Thank you for your help Inge!

Since the esprit.com website did not allow to access item pages without being redirected to a local site, I tested the Esprit.de and Esprit.co.uk websites (the bookmarklet is enabled on both).

On two different items, the Finds were created well from the German website.
It did not work from the UK one : the same situation as yesterday appeared (no image displayed in the banner and no Find created).

The URLs I tested are the following :
- https://www.esprit.de/sale/dam.....107EO1K007 (Find creation worked)
- https://www.esprit.de/sale/dam.....67CC1K112_ (Find creation worked)
- https://www.esprit.co.uk/top-i.....107EO1K007 (Find creation did not work)
- https://www.esprit.co.uk/sale/.....C1K112_863 (Find creation did not work)

6 years ago

Inge

(website)

Moderator