Nordstrom's Customer Service Again

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Nordstrom's Customer Service Again

Suz

(website)

Veteran

Well....the bad news is, remember that Theory dress and those DL1961 brocade jeans I ordered way back in November?

I STILL haven't received them. <insert sad and mad faces here>

I've been back and forth with Nordstrom, who in turn contacted Fifty-One. But Fifty-One never got back to them.

I wrote yesterday and told them I really no longer wanted the items -- it had been too long.

So Nordstrom's refunded my money immediately, no questions asked.

I think that's terrific. It is not their fault that Fifty-One messed up, yet they are taking responsibility for it.

Big smile. You can bet I will shop there when they finally get a store in Canada.

13 years ago

Shopping

21 replies

Latest reply was from rachylou

Anonymous

Well, I am sad that you didn't get your things but that is pretty stellar customer service!

13 years ago

Transcona Shannon

Veteran

That is indeed fantastic customer service from Nordstrom - too bad we can't say the same thing about Fifty-One

13 years ago

Mochi

Veteran

That's great news! I was thinking it was time to not let this drag on anymore. Glad Nordstrom was so gracious. I'm sad they have to take the hit for this other place, though.

13 years ago

Gaylene

Veteran

That's good that you were able to get your refund without any hassles. I had the same experience a few years ago with a Talbot's order that disappeared. I told them I would ship it back if it ever showed up, but it's been over five years, so it would be hilarious if I ever saw it outside my door!

I think it happens fairly often because the service reps don't seem to ask too many questions when you explain the situation.

13 years ago

Jjsloane

Veteran

They do have the best customer service. I was hoping to open this and read they found your items and sent them to you AND refunded you, but that's not much of a business model is it?
They recently let me return a sweater I got as a gift. I had worn it once and it pilled terribly and the arm seams ripped. I did not have a receipt or the tag, but they did extensive research ( I did have the name of the gifter) and gave me a store credit. (actually offered to refund to my visa, but I felt I should have a gift card to rebuy a gift from the gifter)

13 years ago

Anonymous

Good call (you and Nordie's)! I was just thinking about those patterned jeans the other day. Now with the holidays over, it kind of defeats the purpose. I'm so glad they refunded you your money on the front end, before they take it up with Fifty-One.

13 years ago

velvetychocolate

Veteran

Ack! I can't believe you didn't even receive your items, but am very pleased that Nordstrom refunded your money - stellar service on their part!

FiftyOne seems to be a real problem. My Mom was able to get some items (I think Macy's and Coldwater Creek) - they used FiftyOne as well - the items took a bit longer than she expected, and then they didn't fit after all. Her issue was that the return would not have been worth it ...she would have only received about half her money back. I highly doubt she'll order from any company using FiftyOne again.

Meanwhile - I cannot wait until Nordstrom opens up in Canada...I just know my Mom will be thrilled with their selection and service.

13 years ago

Deborah

Veteran

Suz, I am really sorry that you haven't received your items. And I am in awe of Nordies fab customer service. Some of our retailers could learn a great deal from them.

Suz are you aware of a service whereby you pay a fee for a US address and you can have all your orders mailed and stored at the facility and then when you are ready they ship them to you. My girlfriend here uses this. She might wait until 2 or 3 things have been received at the US address and then has them sent to her in the one package to Australia.

13 years ago

Anonymous

I'm sorry that you didn't get what you ordered, Suz. Nordstrom's customer service is so impressive. I hesitate to shop anywhere else, especially for holiday gifts. I've paid more for a couple of items that could have been had for less just to support Nordstroms.

13 years ago

Mona

Veteran

It is great to hear that you got your money refunded. Too bad that you didn`t get your items. I was really hoping to see you in those.

13 years ago

Thistle

Veteran

Nordies, please build a store closer to me! Still, at least they ship for free and their service is amazing!

13 years ago

Anonymous

I have never really shopped at Nordstroms. They are a bit over my regular shopping price range. I will have to keep them in mind!!

13 years ago

Glory

Veteran

Sorry your lovelies did not arrive but thrilled you could resolve it and put that money to something fun - maybe shopping in your upcoming trip. I am so looking forward to Nordies opening in Ottawa!!!

13 years ago

Suz

(website)

Veteran

Thanks for the sympathy and boosts!

Yes, Deborah, I actually HAVE a US address -- though I have yet to use it. Although I don't live far from the border, it is still a 1.5 hour drive and in winter the conditions can be risky. Plus, around holiday time, with all the other travelling I do, I just don't have time to devote to it. And they will only keep items for a week or so at this location, so if I order I have to know when they will actually arrive and then be able to drop everything and go at a moment's notice...and then also come back across the border in one day (which limits the amount I can bring back, legally, without paying duty.) So all in all, it's a bit of a hassle. One I might be willing to undertake in the future, given how impossible the whole FiftyOne adventure turned out to be, but not one I wanted to undertake without good reason!

13 years ago

Caro in Oz

Veteran

I'm in awe too, when are they coming to Australia?
For all the Oz mob - I miss Georges their c/s was brilliant.

13 years ago

Amy

(website)

Veteran

Yes, Nordies is fab. I'm sorry you weren't able to get those pretty things, though. Something equally exciting will come along some day.

13 years ago

Angie

(website)

Fashion Stylist

Inge has had problems with Fifty-One too. SO glad that you are sorted.

13 years ago

Sveta

(website)

Veteran

I really think Nordstrom should change their international broker to something else - FiftyOne just does not cut it!
But Nordstrom got through this issue with flying colors and it just reminds me once more why I am a loyal customer there at least once a year!:-)

13 years ago

catgirl

Veteran

Okay, what is this FiftyOne, and why are they so erratic? Did they make off with your goods? So glad Nordies came through for you!

13 years ago

Thistle

Veteran

So, I wanted to add to this. My beautiful coat went on sale three days after it arrived. They had it in my size at the sale price, but while I was deciding if I should keep or return it, my size went out of stock. I e-mailed them and asked if they could still price match for me, and they said yes!! No hassle, no fuss!!

Now, they just need to build one closer to me!!

13 years ago

rachylou

Veteran

Bummer about the brocade jeans and dress.

But Nordstrom service *is* first class. It impresses me that they've kept it up for so long too.

13 years ago

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