Nordstrom sent wrong size-ETA new ones fit!

I had been stalking these TJ joggers in a smaller size— hoping for the burgundy but would have taken blue- after getting a size M ( only size) , which was too big. Their regular jogger doesn’t fit me right but these seem to be cut differently, unless it’s my imagination. They would alternate between “ sold out” and a random size reappearing.
So , lo and behold , a few days ago the burgundy S showed up and I ordered it as well as a coordinating top.
The joggers arrived today but are a size M packed in bag marked S.
Double drats because now I can’t see if it would fit , item continues “ sold out” plus have to return, but this one is “ not my fault!”.
I usually would just return without any discussion or whining to Customer Service - though would mark the reason- because I know mistakes happen, and actually rarely with my orders, but after Chris’s experience, I wonder if I need to go on record about “ This return doesn’t count! “

ETA update--as I noted in thread, Customer Service exchanged for new size as sizes kept coming in or out of stock, and it arrived and FITS!

I think that what works is the yoke styling, which is not on their regular joggers.

Nordstrom

TOMMY JOHN Colorblock Jogger Pants

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3 years ago

slim cat

Veteran

I'd contact the representative and go on the record about wrong merchandise. Maybe they will do special ( wide ) search for the needed item - used to be this way anyway. Better be safe than sorry.
Good luck! Hope the right size/color will be found for you.

Angie

(website)

Fashion Stylist

Unfrumped, I think it will be fine! Call them up, and explain the situation. I echo Slim Cat's suggestion.

unfrumped

Sounds good- I think I will.
It was available on the TJ website, full price, but I was hesitant to order from them, never ordered before, so was hoping to get lucky with Nordstrom.

JAileen

I just returned several things to Nordstrom, wondering if these would get me fired:
1. Trench coat. It was missing the button-in liner and also the hood. And the buttons for the liner were cut off. But the threads for those buttons were not removed. I was mad because it was on a huge markdown, fit nicely, and was sold out in my size. I was credited for my purchase right away.
2. Calf hair booties. They fit fine, but one looked a little funny across the instep. It turn out it had a quarter sized bald spot. I mailed it back with a note pointing out the defect.
3. “Pink” cotton messenger bags in two sizes. I didn’t know which size would work, but it turned it didn’t matter, because the color was so awful - sort of a gross looking flesh tone, not at all like it looked on screen.

If they fire me for these, so be it.

Suz

I hope they are understanding and supportive! It's not your fault, for heaven's sake!

Cee

Valhalla !!!

Anonymous

Not your fault!

So they were sold out and then back in stock; did a Chat, and the SA did it as an exchange and said would do expedited shipping. I had said I had no problem with Nordstrom's deliveries at all, but wanted to make note that I was having to return/exchange due to the error.

And actually I would not have even done a Chat if I were not on alert about return rates.

Now I hope when the new size arrives, it fits, or....oh well!

Jenava

...Fired from what, exactly? Did I miss something?

Chris987

jeneva I did a couple of posting recently about being "fired" as a Nordstrom customer for returning too large a % of what I purchased over a 12 month period. It was not any one or two items, it was just too much overall, and it WAS a high percentage. It's the last two postings done by me if you are interested.

As updated in the original post, yay, the new size fits, so am keeping.

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