Nordstrom Rant!

Banana

I looked at my wish list the other day and noticed that some items had been reduced, so I decided to place an order. I added all of the items directly from my wish list and placed the order. When I got my order confirmation, I noticed that one of the items was full price, so I chatted on line with a CS rep. She told me that there was likely a website error and that she would process a price adjustment if I sent a copy of my wish list.

So, I sent the copy and got an e-mail back that they will not honor the price as the item "is not on sale yet". It is STILL on my wish list at the sale price! I sent a note back to them - we'll see what happens.

I'm so disappointed. I opened a Nordstroms charge just last week when I was in there and now I'm not so sure I want to shop there anymore

14 years ago

Shopping

7 replies

Latest reply was from catgirl

mscooks

Active Member

That's weird, if it's showing up on your wishlist as being on sale then they should honour the price being advertised. Did you check whether the item is on sale on the main site (ie not through your wishlist link)?

14 years ago

marianna

Veteran

That's not right. I do CS for Nordies and I would honor the sale price for you in a heartbeat. I'm sorry that you've been put through this. Please don't let this discourage you though, as I'm sure they will do the right thing in the end. Maybe the CS rep wasn't super knowledgeable. Sorry.

14 years ago

K. Period.

Veteran

Keep in mind that this was one not so great experience so far. Don't give up on them yet. I've been shopping at Nordstrom for thirty years and they really do do an amazing job at customer service. I am sure that they will honor the price. Call again if they do not acknowledge your request and explain the whole issue to them. You bought the item because it was listed at a specific price. You would not have bought it if not for that. This may be a glitch with their website, but nonetheless, they advertised it to you at that price and you accepted that offer and purchased the item. You can show that it is still listed at that price. This really should be a no-brainer. If they can't personally process an adjustment, then you appreciate their predicament and you need to talk to their supervisor. Nordstrom will take care of it, I'm confident. Be sure to report back and let us know how this gets resolved.

14 years ago

rae

(website)

Veteran

Make sure to take a screencap of your wish list, just in case they fix the issue before you can talk to them again (you probably already have, but just in case).

14 years ago

DonnaF

Veteran

This happened to me, but Nordies fixed it when I contacted via livechat. The chatter had to go up to a supervisor, I think. Unfortunately, the jean trousers were not PPL so they went back.

14 years ago

JennyAnne

(website)

Veteran

How strange! I've only heard good things about their CS. Definitely keep bugging them through different avenues - in the store, phone, email, online chat, whatever.

14 years ago

catgirl

Veteran

Is it the same item in a different color? Sometimes one color is on sale and another is not. That can get confusing as heck. Hope it works out - keep us posted. I've only had good experiences with Nordstrom so far...

14 years ago

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