Nordstrom price match policy

Steph

I was just looking at an item on Nordstrom's website and saw this below the product description:
You'll never pay more. At Nordstrom, we are committed to offering you the best possible prices. If you ever find one of our items priced lower somewhere else, please call 1-888-282-6060 and we will gladly meet that price.

I can't believe I had no idea about this. I often find myself purchasing items from Saks that are also at Nordstrom because Saks tends to have better sales. I would prefer to give Nordstrom my business because I like their customer service better and because they have a far better return policy (I am a serial returner). Do any of the Nordstrom experts here have more information on the policy? Any idea if it applies to sale items in other stores?

15 years ago

Shopping

9 replies

Latest reply was from Kari

annagybe

(website)

Veteran

I bought a sweater which a few weeks later Saks had on sale and I got a retroactive price match. Mind you I went to my usual sales associate who knew me.

15 years ago

Mamapicklejuice

Veteran

Yes, it applies to sale items as well. I bought a pair of ankle boots (in the YLF store) and they matched the online sale price from ninewest.com. As it happens, I ended up returning the boots, but the initial price adjustment was done over Internet chat and without any hassle whatsoever.

They and Zappos are my favorite stores by far, due to exceptional customer service.

15 years ago

chewyspaghetti

Veteran

Good to know!

15 years ago

Steph

Veteran

Thanks so much! This is so great to know--I am the queen of price adjustments, return policies, and all the rest, so I'm just shocked that I didn't know this!

15 years ago

marianna

Veteran

Yep, this is correct. If something is less expensive/on sale at another store, we honor the less expensive price.

15 years ago

Maya

Veteran

They also price match things that are out of stock in the same color/size on the other vendor's site. For example, I wanted my Eric Michael boots from Endless because they were on sale, but they were out of stock in my size. Nordstrom had them but they were more expensive. They matched the price anyway.

15 years ago

Steph

Veteran

Does anyone know how you go about establishing the lower price? If it's online I know I can just print it out and bring it, but what if the sale is something in-store only? Do they call the other store?

15 years ago

catgirl

Veteran

That is brilliant information to know! I too prefer to give Nordie's my business because they are local for me.

15 years ago

Kari

Veteran

"They also price match things that are out of stock in the same color/size on the other vendor's site."

Really? I didn't know that - how rare! I'll have to keep this in mind.

15 years ago

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