A few years ago our local smaller store did a major remodel and eliminated the plus size department. And lately some plus sizes have returned. They are mostly integrated on the same racks as other clothes, which can make them time consuming to find. And then there is one rack of just plus sizes, which might be just in store returns, as the contents seem so random.
Suggest to her to order multiple sizes at once if she is unsure. It’s hard to wait 10 days, receive an item, then another 10 for another size. I used to feel bad about tying up the merchandise but now I figure the company has decided to make my house my fitting room.
It’s so annoying. But one thing I’ve learned here is that people who wear petite or tall clothing have the same problems I do. It felt better when I realized that.
OTOH one week ago a Talbots Outlet store opened nearby. I loved trying on my clothing in store and I had more success than I’ve had at Nordstrom in years. And because it was so easy to try things on, I ended up buying clothes I never would have ordered online.