I’m with shiny. I’ve tried ordering from them a handful of times in the past and have ended up returning all of it due to shoddy materials and craftsmanship. The fabrics seemed scratchy and like they might pill, and the seams were sometimes crooked and not well finished. To be fair, I see this kind of quality in pieces from other retailers too but it’s usually stores like h&m or Zara where I only shop in brick and mortar so I can feel the fabrics first.
I also had an issue with the custom sizing the one time I tried it, in that I ordered something with no stretch and it came with zero ease. Basically I said my bust was 37, and the dress was exactly 37, which as you can imagine in a stretch less garment was less than comfortable. But on the other hand for a garment with stretch you actually do want zero or even negative ease. So I think their cookie cutter customization process isn’t as straightforward as one might think. Which, you know, isn’t surprising - given their relatively low prices you can’t really expect personalized tailoring lol.
This was all years ago though. They might have improved, I don’t know. I do like the looks of many of the items in this new collection! I honestly haven’t looked at them for ages now because I’ve moved past their original retro-pretty aesthetic, but it looks like they are updating their style too! I would be curious to see what these pieces are like if someone chooses to try them!