Need to vent! ETA update - YouLookFab Forum

I am on the lookout for dressy boots with a low heel - very hard animal to find.Add to it my hard to find size and necessity for them to be waterproof and warm enough so I can wear them in winter and it is indeed a tall order.
So I was so happy finding this Blondo website and finding quite many boots there in my size in different widths. I have ordered these Nalia boots in black suede to try. Blondo does not ship but they do it through another company.You pay shipping and I understand pay for the return but there is no duty because they are shipped from Canada so I decided to risk and ordered them.
Well, my happiness was short lived because I came home today to find email saying that my order was cancelled. I called the number and they said they are not in stock even though they still show in stock on the website. How can I find out when I place order if they are REALLY in stock? I need to send email to manufacturer (Blondo) and ask - I cannot even call them, they do not provide a number!
Arghhhh, what an excellent online service! Honestly I am tempted to order another pair just to check if this can happen again

BTW I really like these but they do not come in my size and 3" is too high for me

12 years ago

Day Vies

Veteran

I could not agree more. I have a pair of black dressy boots that probably need the heve-ho but I refuse to part with them because they are SO practical for walking. 3" is too high to do comfortable long distance walks across downtown.

(also shaking my fist at the manufacturers who falsely advertise something is in stock --get your hopes up then tell you later oops! Sorry sold out.)

Anonymous

Sveta that really stinks! I would try ordering again. What's the worst that can happen? Maybe they are a start-up business and didn't update their website to correctly indicate their stock before you ordered the first time. Hmmmmm.

Suz

(website)

So frustrating! I would definitely try ordering again. You never know whether someone will return a pair or what might happen. And I would complain in the email that they don't provide a phone number. Look what happened with La Canadienne. My repeated phone calls resulted in getting the pair of boots I actually wanted at no extra cost. You might get lucky, too.

Gigi

It's irritating! I have had this problem with other places where I've ordered stuff online. Maybe you could call Blondo and see if they'll be getting more in? I think sometimes manufacturers don't remove their item from their site when it's out of stock because they expect to eventually get more in, or maybe they're waiting to see how many people place orders to see whether it's worth it to make more. Or maybe they're just being annoying!

Kristin L

That's incredibly annoying! Is there an e-mail address you can use to get in touch with them?

cheryle (Dianthus)

I feel your pain. I ordered from Soma and they only shipped half of my order. Grrrr Don't they know how difficult it is from Canada?

I think you should try again if they have a style that would work or e-mail and ask for a store in your area that carries them so you can go try them in person.

Amy

((Hugs))

Lyn D.

How disappointing Sveta!

TraceyLiz65

How frustrating!

Parsley

Oh, darn! That's so annoying!
I hate it when orders are cancelled like that! I agree with the others- I would try again if they're still showing as available. Maybe the last time it was a glitch.

Sveta

Thank you for your compassion!
I have sent email to manufacturer asking if they have them in stock.
I also ordered another pair of boots - let's see what happens!

Thistle

That is awful ((HUGS))

I hope you find them. Dress boots are an elusive animal, especially low heeled ones. I so understand as my fussy feet don't do anything over 1.5 inches.

What do you think - my second Blondo order is also cancelled! They also dod not reply to my email I sent 2 days ago.
As much as I like the brand I am really frustrated with this service. Boo!

Wow. That is just pathetic. I think you should write a letter to the CEO. It's terrible service. No explanation, nothing? WOW.

No wonder we shop at Nordstrom's, is all I can say. Now, if only they would carry more styles in your size there.

missvee

What a pain.
I think there is a Blondo trunk show tomorrow (Saturday ) at a shoe store in Dundas. It's called David William shoes and the phone # is 905-628-4725.
I'm not sure if the rep would be able to help you but it might be worth a try.

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