My UPS Package Was Tampered With! - YouLookFab Forum

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My UPS Package Was Tampered With!

tarzy

Veteran

I received a package today from BR. (I had ordered the Martin Skinnies in a size down, just to see how they fit.) It looked like the package had been opened and then taped over. Indeed, when I opened it, there was no clothing inside - just a huge pile of UPS labels!

I immediately called BR, and they instantly refunded my credit card, and the rep was very sympathetic, but said that's all he could do. He did thank me for reporting it, and advised me to get in touch with UPS if I wanted to pursue it further. I couldn't find a number to call UPS, so I sent an e-mail to the fraud e-mail address. I attached pictures of the package with all the tape, and the labels inside.

I'm still in shock that this happened. I've never had this problem before, but it makes me a little worried to order online now! BR was great about instantly refunding my credit card, but I can't imagine this is good for anyone's business.

General

28 replies

Latest reply was from tarzy

Kate

Veteran

That's awful! I'm glad you were able to get a full refund. It seems like it should be UPS's fault... right? Did they deliver the package to you in person, or was it sitting by the door for a while?

Steffie

That is just terrible. I have never thought that sort of thing could happen but I guess there are just some bad eggs out there. I am so glad BR refunded your money. I hope UPS finds the person responsible.

Anonymous

Aw bummer. Someone took the effort to tape it back up again. Sounds like a UPS inside job.

chewyspaghetti

Veteran

I had a similar experience Tara- with Old Navy. I received a package that had been opened and re-taped, and some of my items were missing, but not all. They were also good about dealing with the loss, but yeah- I was shocked!

Queen Mum

Veteran

I wondered where all that NWT stuff on e-bay comes from. Now we know

Maya

Veteran

Uggghhh. Sickening. I mean really? Stealing a pair of pants? Or some inexpensive stuff from Old Navy? What is wrong with people? I'd understand if it was a computer or something valuable but come on. They are just pants!

shana

Veteran

Yikes! It must feel like such an invasion! I'm glad to hear that BR is taking care of it promptly and you should definitely pursue it with UPS as well. I had an issue with someone at USPS (I firmly believe it was my mailman) opening and I think watching our netflix movies. Sometimes, the movies would be delayed and the package would be open.

bj1111

Veteran

how disappointing and enraging...glad it worked out for you.

while i agree with maya that my price point for theft would be higher, i'd steal merch that was easy to move and came from a large company with a good fraud policy.

on/br fit the bill.

Lisa

Veteran

Wow, this makes me wonder about ordering online. At least the money was refunded.

Debbie

Veteran

That is shocking. My UPS man is constantly delivering my packages to my neighbors. I have no idea why.
I hope they find out what happened.

taylor

Veteran

Blasted thieves...probably pop up on Ebay

tarzy

Veteran

My fingers are crossed for the KC cream tunic. If I don't receive it - someone out there is walking around in a very nice outfit!

Michelle

(website)

Veteran

Tara, that's unbelievable!! I really hope UPS has the decency to address your complaint directly, because it sounds like they're the ones at fault here.

Jenava

(website)

Veteran

Tarzy, maybe you should look on ebay for a recent listing of these pants in your size...(-:

agrace

That is really creepy. I'm glad BR fixed it but it makes me really wonder about UPS.

AJ

Veteran

How awful, Tarzy. It does seems like it would be someone at UPS doing the stealing. How terrible. So glad BR didn't give you any trouble refunding your money.

rute

Veteran

That's awful! and filling it with UPS labels! I'm glad BR solved the problem!

Theresa

(website)

Veteran

oh my goodness - what a horrible surprise

Good that you got your money back, but its still not nice...

I remember as a child my Great Grandmother would never post us our birthday money because the postie in her little tiny town had been caught emptying cards before sending or delivering them... You like to trust these delivery people but its hard sometimes.

Sveta

(website)

Veteran

How awful! I am happy for you that you got your money back but still it is an unpleasant reminder that there are all kind of people down there...

lynne

Veteran

What an awful surprise! It does sound like an inside job at UPS.

Mae

Tarzy! My BR box came yesterday with the tape almost completely undone. I think this is a BR shipping problem. I bet the merchandise fell out of your box when the tape undid itself and then UPS just taped it up and called it a day. Maybe they (BR) are trying a new tape or something. I felt lucky that my skinnies were still able to stay in that box- it was a complete mess. UPS had done nothing to help keep it closed. I just got lucky.

Maya

Veteran

Mae, that is not cool at all. BR definitely needs to be alerted to this.

But the only thing that gives me pause with that theory is the fact that Tara (Tarzy) said her box was stuffed with UPS labels. If they had just fallen out somehow, the box would have been empty (with maybe just a packing slip). It looks like they just stuffed it with something so it felt like there was still something inside and it didn't seem like it was just an empty box.

Mae

Maybe that's the case, but I can attest to the fact that the BR tape on the boxes is NOT working. The tape was almost completely unraveled from the box. It didn't take more than a slight tug to get the entire piece of tape to come off in my hand and the box to be flat.

Has anyone else with recent Gap, Old Navy, BR, or Piperlime purchases had a similar issue?

I'm not saying that it's *not* a case of thievery, but the tape certainly didn't make it any more difficult for the thief if that's what happened. It's probably worth alerting both BR and UPS to the problem. I'll write to BR right now.

Mae

Done! I'll let you know if I receive a response.

Maya

Veteran

Oh, I totally believe what you said Mae. I just meant Tara's seems like a genuine case of theft. Maybe what happened is that the package was not properly sealed and the thief just saw an opportunity.

I'm supposed to get a package from Piperlime tomorrow and am fretting now...

Sihaya

Veteran

Yuck Tara. I would feel violated in such a situation. I"m sorry that this happened to you. Did BR say if they enclosed a receipt in the package that had your credit card info? If so, you might consider cancelling your credit card too or at least monitoring charges on it very closely.

Sparky

Veteran

Tara, I'm so glad BR gave you such great service when you reported it to them. I hope you hear back from UPS. If this happened to me, I'd be upset too.

Is BR sending you a replacement set of pants, or are you calling it a day when it comes to trying another size?

tarzy

Veteran

Mae - I hadn't even thought of a stolen receipt! Thanks for mentioning that! I just called BR and they assured me that the receipt would only have the last four digits, and someone would need the credit card security code anyway to order anything. I will definitely monitor the account, though. With all that you hear about identity theft, etc, it certainly is worrying.