More woes about my missing package

Peri

Now I'm really mad! The FedEx driver went back to where he says he remembered leaving the package and "couldn't find it". Obvious admission that it wasn't my house, because no FedEx truck has been here. So, I have a claim ID# that is supposed to be proof that the package is lost.

However calling Neiman Marcus, they still need to "look into it" with FedEx and that will take 10 days. Well, FedEx is done looking into it and I got that information in 10 minutes. Why is NM taking 10 days before they credit my account? I swear on the YLF bible, that is my first and last purchase from Neiman Marcus.

10 years ago

Off Topic

6 replies

Latest reply was from Thistle

Anonymous

I will say they are not my favorites. Of the department stores I've ordered from, Nordstrom is still first place by far, then Bloomingdales, and very recently, Saks, which was terrible, but is now rapidly moving into a competitive, and potentially surpassing, position with Bloomingdales.

That is so frustrating. As a precaution maybe you should order what you wanted again, on the phone with customer service recording the events. Maybe you can work out a replacement arrangement with them? I doubt they're going to want to destroy their relationship with you for the price of the single item.

10 years ago

Peri

Veteran

Alas, Isabel, it is sold out. When I ordered it did say the last one, and I guess there haven't been any returns.

I can live without it, I just don't see why it will take them 10 days to "investigate" what FedEx has already closed before they will refund. I don't know what other stores policies would be in this situation, but that just doesn't seem customer friendly.

10 years ago

crutcher

Veteran

If this were Nordstrom,they would credit your account and they would look for it...I know because this has happened to me with Nordies...The package did finally show up...
I am not a fan of NM because of the customer service...
All of this does not help your feelings...I am sorry you are having this much difficulty with a silly package...I would hold their feet to the fire..both Fed EX and NM...
Best to you...

10 years ago

SW Ann

Veteran

I stopped shopping at NM about 10 years ago due to horrible customer service at their Scottsdale store.... I guess they count on current customers because they aren't making too many new ones!

10 years ago

Suz

(website)

Veteran

Peri, I haven't had a chance to comment here but I am grabbing a quick minute now to say how frustrated I am on your behalf. And I truly identify because this month I have been going through the same thing!

My Zara package never came and Purolator says they delivered. We were both home, so if they delivered, they did not ring the bell. Someone must have taken the package. Now Zara is refusing to refund the money. I am furious and upset.

I also had a Club Monaco delivery snafu, but that one worked out in the end, thank goodness, and at least I got my items.

10 years ago

Thistle

Veteran

I am really sorry about this.

I know I got a package for another woman on my block also named Elizabeth. I almost opened it, too, as I glanced and saw my name but couldn't figure out what I had ordered. I noticed it was from a store I don't; shop at, so I looked again.

I am betting it showed the package delivered for her, too, even though they were 3 houses off.

10 years ago

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