Marks and Spencer???

Carol

So a few days ago, I posted that I wanted to buy a blue shirt from Marks and Spencer, US. I went ahead and put it in my basket, and over the next couple of days, put a couple more things in there. Then, three days ago, I went to check out, and I got a message that they had experienced a cyber-attack, and so would be postponing online purchases until further notice.

I have checked every day, and it is still like that. I cannot take things out of my bag and start over....and I also tried to do the process over on my phone, and got the same message.

I suppose the reason I'm unsure is because there were a few hours a couple days ago when things were open again.

I am surprised it is taking this long to fix. Has anyone else experienced this?

3 months ago

Shopping

10 replies

Latest reply was from Carol

Ket

Veteran

I've never experienced this to date with an online retailer. I suppose it's good they're postponing purchases to keep everyone's information safe. On the flip side, really irritating.

I do know some cyber attacks can take a while to patch up. Depends on several factors: if there is a ransom (yep, for real), forensic team and investigation time, and other factors.

My husband works IT in a non retail sector. They had a cyber attack earlier this year. It took a week or more to fix. A cyber forensic company had to be hired and sort through everything first, while IT addressed various facets during and after the forensic investigation. Had it been a cyber attack on say, a bank or power station, the turnaround would likely be much quicker. I'm not sure that level or response or quickness always is true for other types of business.

3 months ago

Angie

(website)

Fashion Stylist

I just saw the same thing happen to something I put into my basket, Carol.

Marks & Spencer is a very reputable company. I'd give them some time to sort things out. Guaranteed, their IT department is extremely stressed about it, and working around the clock to fix things.

Apparently there was a cyber attack earlier in the year, and the company closed online orders for 6 weeks! Online ordering is only partially restored at this point. Online ordering has been restored throughout the UK, but not internationally yet.

3 months ago

Carol

(website)

Veteran

Ket and Angie, thanks for the detailed information!! I thought it would be a quick turnaround, but I can see with the actual dynamics of what hacking is, that it could take a while. Just my luck! Maybe the universe is telling me to watch my wallet.

3 months ago

pirouette

Veteran

We had this problem in Ireland for the last few months with online ordering from Marks and Spencer. It had only recently been resolved and online has been restored.

3 months ago

Carol

(website)

Veteran

Pirouette--wow, that is a long time! I wonder why this retailer struggles specifically.

3 months ago

cjh

(website)

Veteran

International postal services have paused shipping small purchases to the US due to unknown tariff factors. So perhaps its because international shipping is involved,

3 months ago

Jenni NZ

Veteran

Yes I agree cjh, not that it’s related to Marks and Spencer, but I just saw on our news site that this has happened with NZ Post, which is really affecting a small business that sells berets, with 90 percent of its orders coming from the United States.

3 months ago

Angie

(website)

Fashion Stylist

Interestingly, I've recently had items shipped from UK retailers Boden and Pom Pom London to Seattle, WA in the US without a hitch. I got the camisoles last month, and the bag straps last week!

3 months ago

Lisa

Veteran

I haven't run into this issue myself yet, but with all the online retail available in today's world I figure it's only a matter of time before it happens! Good luck!

3 months ago

Carol

(website)

Veteran

Such a bummer that I am just finding out about these great companies...

3 months ago

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