Magnetic tag attached….

Staysfit

One item I ordered has one of those theft prevention magnetic tags attached. I like the item but need to call now and find out what to do…. I don’t live near Nordstrom….

4 months ago

Anniversary Sale

6 replies

Latest reply was from Janet

kkards

Veteran

A couple of options. #1 Nordstroms pays for you to ship it back to them and then ships it back to you again. Probably the best option. Option 2 you take it to the nearest mall and find a store that uses the same system. Option 3 you buy a remover off the internet or find someone local who already has one.

4 months ago

Angie

(website)

Fashion Stylist

URGH! Sooo annoying

kkards offers great advice. Good luck!

4 months ago

Suz

(website)

Veteran

Oy! Good luck!

4 months ago

gryffin

Veteran

Staysfit - I hope you were able to reach customer service either through contact, I thought they had a chat on the website or through call. They must have had this issue before. I hope they can get you sorted quickly. You certainly don’t want damage. Maybe there’s a removal device they can send you. GL. Fingers crossed.

4 months ago

Lisa

Veteran

What a bummer! I hope you find a solution for removing the tag!

4 months ago

Janet

(website)

Veteran

I had that happen with an item I bought in store (not at Nordstrom but a store that was not local for me) while traveling and got home with it, only to realize it has the security tag attached. I found some instructions on YouTube for safely removing it myself.

4 months ago

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