Almost three weeks ago, I detailed my frustration with a Macy’s order that went on a scenic road trip of the US. I had an annoying “conversation” with a chatbot, but eventually got a refund. Then the package arrived! It was nearly three weeks after placing the order. The email informing me of the delivery had a phone number! I called it to tell them I wanted to pay for the items. I was on hold for 20 minutes and then talked to a person.

Without having learned my lesson, I placed another order with Macy’s, this time for a couple of Tommy Hilfiger long sleeve button down shirts (I just love them!) and couple more sleeveless tops. The order arrived in a few days, but one of the sleeveless tops was missing. I went to Macy’s to straighten this out. The salesperson told me she couldn’t do anything about Macy’s.com orders. I told her about the long wait time on the phone, and she took me to a phone in the handbag department, and called Macy’s.com herself. They picked up right away! I told them what happened, and they said they would send a replacement. When I got home, I had an email for a refund, and that was that.

My ukulele group is preparing for a performance this summer. For my costume, and because I never learn, I ordered two pairs of denim overalls (in different sizes) from Macy’s. They split the order into two shipments, because that’s what they always do. The first shipment, for the larger overalls arrived. I opened the package to find a pair of green shorts. The other package arrived a couple days later. It had overalls, but they didn’t fit. This afternoon I went to Macy’s to return everything, and be refunded for what I was charged. The salesperson was quite nice and refunded me properly. I asked her if she had noticed any problems lately, but she didn’t answer.

To be perfectly honest, I’m a hesitant to order anything from Macy’s. Maybe I have learned something, or maybe I just had a string of bad luck. I still need some overalls, but I’m pretty well set for shirts and tops.