Okay so I have shared that James Jeans are my magic jeans. I was surfing yesterday and saw that they had 30% off. Went ahead and ordered two more pair and got this fab e-mail today (below) and had to share the great customer service.
They have won me over 1000% now. Curvy size (their name and I love it) and great customer service add made in the USA and it is all Happiness.
Thank you so so very much for your order, I am so very sorry to tell you that while preparing to ship your jeans we found a small defect on the pair of Slim Boot Z Solstice. We don’t feel comfortable sending you a pair which is not up to the standards we strive for so we are holding your order in case you would like to switch the Slim Boot Z into a Juliette Z in Olefina.
http://jamesjeans.us/juliette-z-7616
this style is very similar to the Slim Boot Z however it uses the same fabric which the Twiggy Z Black Clean uses and has a slightly narrower hem opening.
The Juliette Z has been a much more popular style than the Slim Boot Z. The hem opening just makes it a little bit more visually flattering on the body. The Juliette Z is also a better price point than the Slim Boot Z.
Please let me know if you would like to go ahead and let us revise your order to reflect the Juliette Z in place of the Slim Boot Z
As soon as we hear back we will adjust your order and upgrade your shipping method to 3-day so your jeans arrive in time for the weekend.
Thank you so much for your time and patience.