Is anyone having trouble with the Nordstrom website?

I've been having problems for about the past 5 days with website links not working. It isn't just one item because I've tested many items. Ex: a blouse will show in the pages you get if you search blouse, but when I click on it I get nothing and then "page not found". I might think that one item is sold out, but it happens with multiple things. Also, something will show with reviews but when I click to see the reviews it will say it hasn't been reviewed yet. I'm getting the same thing using both Chrome and Safari. I might blame my computer, but no other website is doing this.

I'm asking because last night I got on "chat" and asked if they were having website trouble and was told "no". It's still going on today, so before I call, if someone has time to check for me that would help.

Specifically, the thing I want to look at is the NYDJ Pintuck Blouse. I see the initial blouse but when I click to browse patterns I get the "not found" page 90% of the time. I know it's not sold out because one of the 10% times I was able to order one color and it arrived yesterday.

Thanks for the help!

8 months ago

kkards

Veteran

not having an overall issue. but i did have an issue when i tried to look at that brand.

Angie

(website)

Fashion Stylist

Peri, I'm not having issues with the Nordies site. But I am having a problem with NYDJ Pintuck Blouse. There is something going on with the loading of info of that item.

Hope it's fixed soon!

Roberta

I was having trouble with the website on my desktop yesterday, lots of content needing to be refreshed before you cpuld view it, but I find that it is fine on my phone. So maybe there is a difference in how you approach the content. I was able to look at that NYDJ pin tuck blouse on my phone, for example.

phoebe

Active Member

I'm getting "Page Not Found" for items including but not limited to the NYDJ pintuck blouse.

I was also assured by chat customer service that there's no problem.

April

Have not been shopping the site but I'll check now.

Peri

The link I wanted is working tonight so I ordered. New odd thing...the microphone is coming on with every new page click. Strange!

Thanks for the help. If I keep noticing these issues I'm going to call, and I will be able to tell them it isn't something wrong on my end.

I did not observe anything unusual while there. Looked at The Problematic Blouse and it seemed fine, though I did not attempt to purchase one. Sorry, not helpful I know.

Zaeobi

Same as April here.

It may help to clear your browser's cache & browser history (found in settings). Clearing everything is safest, but you could start by just clearing the data from after the last time the website worked OK for you.

If your microphone is coming on though, that sounds like there may be an issue on your side. When you go to the website, hover over the padlock shown next to the URL address bar - does anything look fishy about the security settings there? I also go into my browser settings & disable camera/ microphone access (or in Chrome there's an option to ask for permission each time the browser wants access).

MsMary

I haven't been able to sign in to my account for a while now. Very annoying.

Category