I bought a ton of stuff, thought about it, and returned quite a lot. The last two boxes contained several leather jackets, a band jacket, a coat, and two handbags. The handbags were by themselves in the second box. (I couldn't print out the return for the handbag on my account, because it showed it hadn't arrived yet!)

Two days ago I got emails showing the multiple returns. Everything was credited back properly except one of the handbags. I called customer service and asked about it. The CS rep took notes and basically said it was my fault because the shipping label was from the wrong order.

This morning I got an email survey about my CS experience. I noted my frustration. I mean, come on. Two items in a box and you couldn't figure out that they were both from the same person? An hour after completing the survey I was finally credited for the other handbag.