"In praise of great service" - YouLookFab Forum

http://mobile.seattletimes.com.....e-1.2.2-./

The above article, though about service in Seattle area restaurants, resonated with me because service is SUCH a part of why I shop where I do. Nordstrom is by far my favorite brick and mortar store to buy from - no surprise to those of you who have known me for a while - not only because of the commitment to stellar customer service from the company in terms of ease of returns and ability to get help, but also because of the individuals who make it a priority to ensure my in person shopping experience is a great one.
REI, though for outdoors/athletic equipment, is my other favorite brick and mortar store. Amazon and Zappos are primarily where I shop from online (as well as Nordstrom), again for the great service I've experienced as a consumer.

Specifically, when I was shopping for an interview suit months ago, I visited the Encore dept. of my nearest store, which is a smallish-sized Nordstrom. The sales associate was SO helpful in assisting me with selecting just the right pieces, and suggesting items I hadn't thought of, but doing so in a totally non-intrusive or pushy way. Moreover, it was at the end of the day right before closing, and you would never have known it from her demeanor.
Last night I went back to the department and she was not only super helpful again, but remembered me from my visit 3 months ago and asked me how the interview went and how I liked the suit that I bought.
I'm going to write a thank you to her supervisor. It is so obvious that she loves her job and wants to make her customers' experience pleasant.

What are some of your great customer service moments that you'd like to share?

12 years ago

lyn*

(website)

Veteran

This is why I love the "Fossil" brand - my watch had stopped moving after 6 months of purchase from their B&M store. I figured it was the battery and forgot about it (and wore my other watch) for another 3 months. By chance, I was passing by the Fossil store and asked if they could replace the battery for me. One of the young men working there took the watch into the back and noticed that a pin had broken in it - no questions asked, no receipt needed, he gave me a brand new one, and was very apologetic about my "inconvenience!"

For the record - Fossil watches are covered for 12 years for components!

Beth

Oooh. I have the best CS story to share! Not retail related, but it was special.

My parents took me, DH, my sister and her DH to England for Christmas several years ago. My dad is a retired pilot and we've always flown stand-by on his passes, which we were also doing on this trip. You never know if there are going to be available seats, but we've always been lucky.

We arrived at the gate with the usual required paperwork, just to find that they had recently changed the stand-by procedure for employees and the only way we could even be put on the list was to make the 4 hour round-trip drive back home to retrieve whatever information we were missing. The gate agent was surprisingly unpleasant and unkind in her interactions with my dad (Grrr.)

However, on the way out of the airport, dad decided to head over to the ticket desk to confirm what he'd been told by the gate agent. The man at the desk took a look at what we had in hand, disappeared for a few minutes and miraculously returned with five tickets for us, with a big smile on his face.

Relieved and excited about our trip again, we thanked him profusely and went running back to the gate, pulling luggage behind us, barely in time to board our flight. Not looking at the tickets, we headed down the jetway only to find that not only had the ticket agent found tickets for us, he had given us first class tickets. It was easily the best flight ever, and we still joke that we really didn't care if we ever got to our destination..we'd have been happy to fly in circles for a few days, LOL.

It was a special trip, but the kindness of a stranger who went so far beyond what was required really made our holiday.

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