Help-unable to log in from my computer.

Barbara Diane

I logged in from my phone but can’t log in from my computer. My username and password show up (YLF is recognizing me) but when I click remember me and Log In everything disappears and my screen looks like I never tried to log in.

4 years ago

Technical Support

7 replies

Latest reply was from Greg

Inge

(website)

Moderator

Oh that's very strange, Barbara Diane. I'll let Greg know this is happening.

4 years ago

Barbara Diane

Veteran

Thanks Inge.

4 years ago

Greg

Administrator

Barbara Diane, could you please tell me what type of computer (Windows or Mac) and which browser you are using?

4 years ago

Greg

Administrator

I think the "remember me" option is working now. Please let me know if you have any trouble with it.

4 years ago

Barbara Diane

Veteran

Hi Greg,
Sorry for the delay in getting back to you.
I am still completely unable to log in on my computer. It is an iMac and I’m running Chrome. I can see the content.

4 years ago

Barbara Diane

Veteran

And, Greg, although I didn’t realize it when I sent my original problem, on my iPhone 6? 6+? I have to log in each time, even though I check remember me.

4 years ago

Greg

Administrator

Hi Barbara Diane,

It is very strange that you can't log in at all with Chrome on an iMac. Do you see any error messages or anything like that?

The only think I can think of is that you might need to clear your browser data because something is corrupted. If you go to the "Preferences" area in Chrome and choose "Clear Browsing Data". To start you could try the time range of "the last 4 weeks" and failing that, try "all time".

Please let me know how it goes.

4 years ago

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