HBC Woes

Ariadne

I know my fellow Canadian fabbers will sympathize with me on this one. It's Bay Days at the moment (The Bay's biggest sale of the year) and I wanted to order two items, both of which were on sale. I spent over twenty minutes fiddling with their buggy website until I got things loaded into my shopping cart properly. Next, the webstore tried to charge me full price for the items. Then their live chat didn't work (the window just hung up on the load screen, so I called them on the phone. I waited on hold for half an hour before I finally got through to a very friendly human who processed my order manually. The end.

I still saved time and money in the end, but what a hassle. I honestly cannot believe they're still in business. How long until Nordstrom and Target open?!

12 years ago

Shopping

6 replies

Latest reply was from Emily

Anonymous

I feel for you! I have some things I want to order too, but I gave up after fighting with the stupid website.

12 years ago

Glory

Veteran

Ah I am so sorry to hear that because I really want to support HBC and keep them in business but jeez they can make it hard on a gal. Target opened here about one month ago. I finally make it out last week and I was super super disappointed with the store. I am not sure if it is one the smaller ones and perhaps larger ones will open but they have a very small ladies department. However, H&M opened here this week. I haven't had time yet to check into it but I have more stones to turn over

12 years ago

Nicole D

Veteran

Hi ladies!
Actually had a good experience at the Bay today when they let me return a jacket that I bought in July without a receipt. Got a credit which I promptly spent on a cashmere Lord and Taylor sweater (ombre blackwatch plaid -super cute). But their website is the pits so I sympathize there.
Glory, give your Target some time. I remember going to the first one that opened around here and I was shocked at how sparse it was, but now it's a bit better. They don't have the Phillip Lim purses though, I am bummed about that!

12 years ago

Ariadne

Veteran

Thanks for letting me vent--I feel better now I may send a revised version of this to their CS department. I've been shopping at the Bay since I was in utero. I'd give them a lot more business if they'd make it a bit more easy on me!

The person I talked to on the phone said they were having a lot of problems with sale items not registering as on sale at checkout, so that explains the long hold time.

Glory, your Target experience lines up with what I've heard from other Canadians.

12 years ago

Suz

(website)

Veteran

Ugh. I totally, totally hear you. It's such a terrible site, and in my case, the physical store is a total bust, too. I'm so glad you got your stuff eventually, though, and can't wait to see it!

What did you get?

As for Target...FEH!!! My daughter and I checked ours out about a month ago and -- as she put it -- it was the most disgusting store either of us had ever seen.

12 years ago

Emily

Veteran

Ugh... the website is terrible for clothes! And I always find the apparel section of the store to be horribly disorganized. I like the bay for housewares, though...

Suz, I am surprised about the Target! We have been referring to ours as "Clean Zellers". It is a hundred times nicer and better organized than our Zellers stores ever were.

12 years ago

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