Have you noticed a change in approach from retailers regarding seconds?
My last two purchases have been footwear, I bought a pair of gunmetal grey sandals from Fly London and a pair of dark grey crocodile effect leather boots from Esska. I guess I have started work on a compliment without realising it .
On both occasions the items have been flawed in some way, however, for both purchases I received an email before shipping, with detailed photographs and the offer of a refund or a substantial discount.
I've found this approach really refreshing and wondered if you have experienced the same?
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