case #1
ordered something from WHBM, from order date to arrival at my house--10 days......seemed like forever....well, like 4-5 days longer than what i would expect.

case #2
saw something of interest on H&M's site, and didn't want to order on line because this item is has a high potential of not working. but i was interest enough to want to know if it was available at my local H&M, but no Check Store Availablity button. ok, i thought, i'll try on line chat....only to 1st have to wait 5 minutes for an available chat and then 2nd to learn that they don't have access to store inventory. really, its 2017, and they couldn't tell me if my local store had this style because it was closed and they could not call.

what do you think, are my expectations to high?
have your expecations getter higher in the last couple of years?