I've ordered Doc Marcie boots, Doc Martens Sara oxfords, Clarks lace up booties, Boutique 9 peep toe oxfords, Poetic Licence green pumps, All Black fish bow pumps and most recently, Sam Edelman red booties all from Amazon (I'm in Winnipeg). I've never had any problems with receiving my orders and in fact sometimes, they've arrived the day after I placed the order! The total on your order is the only thing you pay - no additional fees and as Ceit mentioned, you receive refunds after the actual duty charges are calculated. I've never paid more than $25 total in shipping and duty. I've never had to return anything so can't speak to what they are like to deal with for returns. Overall, I've been thrilled with Amazon's prices and service.