Greg, problem with the iPhone App

cobaltblue

This may be a problem on my end, but I haven't been able to use my YLF app for a few days. When I pull down to refresh, I get an error message. The posts that do show up are from a few days ago, and I can only see the original posts - the reply area reads "error." I believe that I have downloaded the most current version of the app.

Thanks for any suggestions!
Becky

13 years ago

General

1 reply from Greg

Greg

Administrator

Becky, thanks for letting us know. We need to get to the bottom of this!

The app appears to be working fine on my phone and Angie's, so it might be that a connectivity issue on your end put your app into a confused state. The first thing I would try is shutting the app down completely and re-launching it.

In case you haven't tried that already, here are the steps.

Unlock your iPhone if it is locked
Single click the home button to get the grid of icons
Double click the home button again and the running apps will show up at the bottom
Swipe left and right until you see the YLF app icon
Press and hold on the YLF app icon
Press the little red minus sign that appears when the icon starts jiggling
Restart the YLF app by tapping its icon on the main screen

Please let me know if that solves the problem. If it doesn't then please send me PM and we'll troubleshoot further.

Sorry for the inconvenience.

In the meantime, if anyone else is having any trouble with the iPhone app, please pile on this thread.

13 years ago

Category