GAP order - over 3 weeks and it still hasn't still shipped - YouLookFab Forum

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GAP order - over 3 weeks and it still hasn't still shipped

Thistle

Veteran

Would you just cancel it even if you still want what you ordered? I am starting to wonder if I would get the items sooner . . .

I am pretty frustrated, and less than happy with their customer service who has done nothing for me (other than give me a coupon code for my next order. Great, but I want this one!)

Most of the items I purchased were either online only or not available in my area - there is no GAP maternity near me. The stuff I ordered was stuff to wear right now, but with summer by me half over, if they don't ship it soon, I will have no need for it!

Shopping

21 replies

Latest reply was from Mo

Elizabeth P

Veteran

Oh how strange, they are usually so fast. Given that they offer free returns, I'd keep the order "live". When it finally gets to you, you can assess how much of it you still need, and return accordingly.

missvee

Veteran

Wow that's terrible service - Gap is normally so good at shipping quickly. Can you contact Customer Service once more and try to move up the food chain to speak to someone who can figure out the problem? (They'll probably blame Hurricane Arthur!). If that doesn't work I'd say cancel the order.

viva

Veteran

I agree with Missvee. This is so strange and must be really frustrating.

Suz

(website)

Veteran

Thistle, this happened once or twice to Ceit and it has happened to my husband a couple of times as well. Ordinarily they are super fast. But sometimes something happens either on the shipping end, or in the warehousing of some items. I know Mr. Suz complained like crazy. I think in the end he placed a SECOND ORDER for the same articles and got those much sooner!! He then returned all the stuff he didn't want. Customer Service was ....hmmm...shall we say, less understanding than Nordstrom's. LIke you, he got some kind of coupon and free return shipping (which we don't get in Canada -- we usually just take it back to the store but it can be a hassle at times.)

Anonymous

Gap, BR and ON do have free return shipping!

I have had this happen as Suz said. It's random and annoying since they are normally so fast. They shifted in the past year to a combo of shipping from store and also warehouses, and I noticed a drop off in quality of shipping then.

Suz

(website)

Veteran

Oh -- do they, Ceit? Hmm. I am behind the times, obviously!! It used to be they didn't, or at least BR didn't.

I'll bet this happens much more to those of us in the "nether" regions, Thistle. Another reason it's tough to live in the boonies!!

texstyle

(website)

Veteran

My Gap orders often take quite some time to arrive too - never three weeks, but plenty of times it has taken 2 weeks. I'm not sure why but I just guess that maybe they are taking "pre" orders on merchandise that hasn't arrived from their factories.

Gaylene

Veteran

I wondering if there isn't a warehouse/shipping/supply problem. Mr. G ordered a couple of polos from BR a week ago--one was shipped from a store and arrived in a week, but he hasn't even received a shipping notification for the other three polos yet. He's not that fussed but I'm now wondering if I should just contact CS to cancel the order. Normally BR/GAP sends shipping notifications within a few days.

Does the stuff show up eventually? Or, like the infamous BorderFree/FiftyOne, does your order just vanish into another dimension?

Glory

Veteran

I have had the same experience where an order from the Gap took weeks. Very strange because most orders are so quick. I would not cancel because you put the effort into selecting the items. I would however reorder the items and see if they come and then return the duplicates.

jackiec

Veteran

Oh that's terrible! I don't have experience with the Gap like that but I'm currently in the same boat with a shipment from a Canadian co, The Bay. It's coming up on a month and still nothing. They haven't offered to do a thing for me - so at least a coupon code is something. Personally, I'm returning what I get anyways bc it's way way way too late. Good luck resolving this. So frustrating!

Tanya

Veteran

How frustrating, I really symphatize with you Thistle! Most of my Gap orders came in fairly fast, but there have been a couple that took forever. Hope you get your things in time!

Jules

Veteran

The impatient part of me says I'd cancel. For maternity stuff in particular, you need it NOW* - it's not like you can wear it next summer.
However, why not wait it out? If it ships tomorrow, maybe you will get use of the stuff for the next two months. If it doesn't, or doesn't work out, you just return it. Meanwhile put it out of your mind and shop as if it isn't coming, ie/ fill any urgent holes elsewhere if you can. I guess this is kind of the zen approach, que sera sera - easier said than done

* side note - it drove me nuts that maternity fashion followed regular fashion cycles and had summer stuff in April, for example. I couldn't pre-buy not having any idea what my body would look like in 2-3 months....

Laura (rhubarbgirl)

(website)

Veteran

How bizarre. Gap/ON/BR online has always been quite prompt for me with processing, within the next business day most of the time. I would definitely check with their customer service and see if it got 'stuck' somehow.

On second thought, just wait another week and then email them with "never mind, already had the baby!" whether it's true or not...

Thistle

Veteran

Yes, still no notification that it shipped. And when I go to the order tracking, it still says in process.

Order date was June 17th, so it'll be 4 weeks and no shipment as of tomorrow.

I will see if they run another 40% campaign this week and re-order it. Frustrating as I had really wanted to wear some of the pieces already! I suppose it just means I will trim back a bit as even if this ships quickly, I won't gte it until mid-July. By September, it will be too cool for most summer pieces.

Suja

Veteran

How annoying! Especially if they are maternity pieces, the sooner you get them, the better.

I thought I would just tack on my shipping gripe. It takes Nordstroms 1.5-2 weeks to ship anything to me. It drives me nuts! I guess Amazon has spoiled us into expecting everything to ship fast.

Thistle

Veteran

I am so ANGRY!!

I can't reorder as practically everything in my order is now sold out in my size!! Of all the pieces I had ordered, only 1 item is left in the size and color I had ordered.

I can tell you this, it'll be a long, long time before I order from them again.

So, it looks like I have the enitre order back in my budget. I will try and make do with what I have, and put it toward a fall maternity piece or two. But those pieces will NOT come from GAP.

abc

Veteran

How frustrating. So since the items are out of stock, are you going to keep the order live anyway? Or did you just outright cancel it (if you can even do that when it is "processing")

We are so spoiled with Nordies and other leading retailers' systems that allow us to track every little movement. There is no excuse for 3 weeks dead time on an order. They should invest more in their backend systems.

Keep us posted.

Elizabeth P

Veteran

Something obvioulsly went wrong, I wouldnt' say that is normal. But it still stinks for you. :(. Is there any way to call and ask/complain?

Beth Ann

Veteran

So sorry, Thistle. I know you've planned for a spare, but workable maternity wardrobe --- hard to achieve even without these kinds of hassles. It does seem that there is a lot more variability than there used to be in customer service overall.

Thistle

Veteran

I am less angry today. Just frustrated. And yes, a spare wardrobe does make one cranky when things don't arrive.

Ah well. At least it wasn't a HEWI

Mo

(website)

Veteran

Hate when stuff like this happens. Hope you find other nice things to fill your holes.