No problem, Sterling.
Good luck, bj1111
La Ped, I hope you get it soon! The other order wasn’t too bad, considering. As of today I should have 5 of 6 items. The other is in some kind of limbo between UPS and USPS and I assume will turn up eventually. I agree that people should be nice to CS. Civility usually gets one farther with people anyway.
Sarah, I too didn’t get a Boden item for a long time, though because it came from England. Then my post office kind of misplaced it. J Crew seems to be handling these normal types of issues poorly, though. Amazon is kind of the devil. We are giving up Prime when our subscipton runs out, though we can’t fullt stop using amazon. I do t mind other retailers taking longer to shop to me, but would like clarity around the shipping times (that said, my dealings with J Crew have been transparent enough recently, but I know that’s not true for everyone.
Colette, at least they’re being honest about it now. That may help them with the backlog.
Laura, people are speculating online that J Crew may be finally going down, hence all the problems. I probably won’t be ordering again though I may still buy from the store, since I work near one. The size and color offerings are more limited, though, of course.
Molly, I’ve had J crew send me mess up orders, and send the wrong thing a number of times going back years. Shoes were the worst. I once ordered factory flats and got non-Factory shearling boots that I had to make time to return to a store. Never had them leave something out though! I’ve heard they’re unresponsive online right now, and I think that’s killing people’s desire to shop with them more than the initial problems.