So the lousy customer service provided at the Bay is not just a western phenomenon. It astonishes me every time I go into the store at how poorly the merchandise is presented, how dingy and dirty the dressing rooms are, and how hard it is to get any assistance except at the cosmetic counters.
I have been following Bonnie Brooks' efforts to make over the chain, but it seems that her focus on overhauling the merchandise is not going to make much difference if you don't want to set foot into the stores.
It will be very interesting to see the effect that Nordstroms will have when it opens in Calgary's Chinook Mall. The Chinook Bay store resembles the Bloor Street Bay-- some good merchandise but an awful shopping experience.