Editing comment crashes browser

MTBGirl

Hi Greg.

Ever since my new laptop at work I cannot edit my comments. It crashes Internet Explorer. Is there maybe a setting I can change?

Thank you!

Donna

7 years ago

Technical Support

9 replies

Latest reply was from MTBGirl

Greg

Administrator

Hi Donna, thanks for letting us know. I'm going to try this on IE right now.

Edit: adding this bit on IE.

7 years ago

Greg

Administrator

Donna, I just edited the comment above in my version of IE.

The version I see in settings is: Microsoft Edge 38.14393.0.0

Can you please tell me what version of IE you are using?

Thanks,
Greg

7 years ago

MTBGirl

Veteran

Thanks Greg, I'm off work unexpectedly today and don't have the laptop with me so I'll check it tomorrow and report back.

7 years ago

MTBGirl

Veteran

Hi Greg,

My version is Internet Explorer 11

Version 11.1066.14393.0

Update versions 11.0.41 (KB4014661)

Thank you!

Donna

7 years ago

MTBGirl

Veteran

Hi Greg,
Just wanted to make sure you saw my response.
Thanks!
Donna

7 years ago

MTBGirl

Veteran

Hi Greg, sorry to keep bothering you but In case this helps too, every time I open a post it takes me to the bottom of the page instead of to the original post, no matter how many comments there are.
Donna

7 years ago

Inge

(website)

Moderator

Thank so much for the extra info, Donna. Greg will have a look asap.

7 years ago

Greg

Administrator

Hi Donna. Apologies for the delay.

Regarding the issue with opening a post... are you perhaps clicking the "Latest reply ..." text above the post title? That has a link directly to that latest reply and therefore would jump to the bottom.

Clicking the actual title should take you to the first post on the thread.

I now have exactly the same version of IE that you have, which is the latest version and I see the crashing issue when editing a post. Unfortunately I suspect this is a new problem in IE itself since it is not happening on any previous versions of IE, the new IE Edge browser, or the other browsers (Chrome, Safari or Firefox).

Do you have the option of installing Firefox or Chrome on your laptop?

7 years ago

MTBGirl

Veteran

No worries Greg, thanks for looking into it! So it's an IE thing. I may look into installing Chrome. I don't edit that often anyway, but it's a pain if I forget it's happening and then it closes everything I have open.

As for the bottom of the post thing - it is definitely when I click on the original post title and not on the latest reply. I just tested it again and found out it only happens when I am signed in!

7 years ago

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