eBay refund question

I recently ordered green sandals, only to find them damaged upon arrival
I returned them and asked that shipping be refunded as well, since they were not in NWT condition, but rather seconds and/or damaged. They refunded their shipping to me, but not my shipping back to them ($8.75). Should I expect, and ask for, this amount to be refunded, or is that just the cost of doing business online??
Thanks for any insight for those of you who have maybe been on both sides of this.

13 years ago

General

5 replies

Latest reply was from

MsMary

Veteran

Under those circumstances I would expect them to pay shipping both ways, for sure!

13 years ago

(website)

Veteran

It had some sticky glueish substance on the suede heel, loose threads on the patent strap and a big crease in the patent from shipping. *I* certainly view that as damaged. Okay, I will ask. Can't hurt, right?

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13 years ago

rae

(website)

Veteran

Yeah, you can always ask, but you may not get it. Standard practice seems to be that buyer pays return shipping... you could point out that this is not a situation where they didn't fit or you changed your mind but a purposeful misrepresentation on their part. Most sellers still won't agree, but like you said it can't hurt.

13 years ago

(website)

Veteran

Rae, that's kind of how I approached it - that it wasn't my change of heart but rather that I wouldn't even give them a second glance in that condition. We'll see. I simply stated that I would like to be refunded my shipping as well. It won't ruin my day if they won't

13 years ago

Anonymous

It dies not hurt to ask.

13 years ago

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