Disappointed in Massimo Dutti - updated - YouLookFab Forum

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Disappointed in Massimo Dutti - updated

Janet

(website)

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I ordered this lovely argyle sweater weeks ago, thinking it would arrive in plenty of time to try before I leave for my Camino trip. It hasn’t arrived, the tracking information is incomplete, and customer service hasn’t been terribly helpful (they told me to wait until after the 19th for it to be delivered before contacting them again — of course that was a Friday so I’m cooling my heels this weekend). I will contact them again on Monday, but if it turns out the sweater is lost, I’m out of luck because it’s now sold out in my size. Ugh. Just venting. Now I know why I mainly stick with Nordstrom.

Wool blend argyle knit sweater · Dark Blue · Sweaters | Massimo Dutti

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20 replies

Latest reply was from Lisa

JAileen

Veteran

It’s so frustrating. I had a similar experience with Macy’s last year: a chatbot or maybe a person telling me I could get a refund, but not for a few more days. In my situation, I got the refund and then the package arrived several days later.

https://youlookfab.com/welookf.....n-with-you

Right now I have a couple items from Amazon that are very slow. One of them, a CD I ordered eight weeks ago, never showed and Amazon gave me a refund, and the other item, a book I ordered six weeks ago, might or might not arrive next week

Runcarla

Veteran

Is this because of tariffs and such do you think? I’ve avoided online purchases and doing low buy, second hand first, and B&B.

I was a little worried about some recent home purchases (bought through the contractor doing the work) - but haven’t encountered any problems. In fact what they said would probably be a 3 week wait was ready within 10 days - and prices weren’t exorbitant.

Janet

(website)

Veteran

Carla, I wondered about that. It’s possible. Sigh.

JAileen, sorry you had that happen. I’m pretty sure my interaction with MD was a chatbot too.

Jaime

(website)

Veteran

I do think it might be tariff related. I understand that the mail system in the US is overwhelmed dealing with that. But still frustrating!

Suz

(website)

Veteran

Oh dear...that is truly frustrating. I'm sorry.

Olive Green

Veteran

At the start of the tariffs Amazon made it (indirectly) plain that some items were going to take weeks unless shipped from the US. They offered an alternative item in some cases, and I learned to look for the more prominently displayed ship times.
Not sure if that has changed, but do check the delivery times before buying.
In better news, I suddenly have 2 day delivery from Amazon and Uniqlo. Uniqlo has been very slow, previously, like two weeks. Now two days. I am thrilled.

Angie

(website)

Fashion Stylist

I've found that unless the brand has a depot in the US - the shipping takes a LONG time. Boden shipping can take days or weeks depending on whether the item comes from New Jersey or the UK.

Hope your sweater comes soon, Janet!

Janet

(website)

Veteran

Angie, at this point I *almost* hope it doesn't come soon. I will be out of the country for seven weeks starting on Saturday, so if it arrives and it's not right for me, the return window will be shortened -- if it's 30 days I'll be out of luck. I thought I was ordering with enough time to allow for try-on and return if needed.

I need to check their return policies on the website. I am going to initiate another chat with their customer service bot when their hours open. There's not even a tracking number yet, 20 days after the order was placed.

Janet

(website)

Veteran

The MD site gives no indication of extended delivery times but of course there is boilerplate disclaimer language. There was nothing to make me think it would be many weeks for delivery, and since I'd never tried anything from them before, I was not wise to this kind of delay. I haven't ordered from Boden in years, so it's helpful to know this is happening and more the norm now. I just wish I'd known sooner. We shall see!

Janet

(website)

Veteran

Well, that solves that. No argyle sweater for me. Ah well, saves me $$.

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UmmLila (Lisa)

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They have a shop in Santiago de Compostela. Just saying.

Janet

(website)

Veteran

Lisa, wow! I didn’t know that. Maybe one in Madrid too. I’ll have a day there before heading to St Jean Pied de Port.

Irina

Veteran

Yes, they do have MD in Madrid and probably not one. I’m in Malaga right now and they have it here, too

LJP

Veteran

“ lost at the transport “ . Wtf does that mean ? Either a poor translation or the chat bot doesn’t speak English well . I had this same experience with Mango , another Spanish company and will never order from them again . My orders from MD however have all been fast and easy .

Roberta

Veteran

Ooh, and don't sleep on Desigual! They were a high point of my Barcelona trip.

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Ket

Veteran

What a bummer. I'm glad it saved you some money. Maybe it will still show up? Several years ago I ordered a special occasion dress from J. Crew. It was to wear to a friend's wedding; I was one of the musicians. I was on a timeline but when I ordered it, still had 3-4 weeks until I needed to attend the wedding. The dress didn't arrive. Tracking was no help. Called J. Crew and was honest about the situation. They attempted to overnight a replacement dress but it didn't arrive either. So, I called and just asked for a refund. (At this point, I was distraught and figuring out Plan C.) Two days before leaving for the wedding, the originally ordered first dress arrived. Yep. For real.

Janet

(website)

Veteran

Ket, that’s so stressful! Funny that it arrived in time though — did it work out to wear for the event?

Lisa, right?? It’s definitely put me off ordering from them.

I’ll have a full day in Madrid to get myself on local time and recover — a friend is lending me her apartment for a couple of nights! I have no agenda there, so perhaps a little shopping may be a possibility. And of course later in the trip too! Can’t hurt to look, at the very least.

Lisa, so many people arrive in Santiago de Compostela, check in at the cathedral to complete their pilgrimage, and then have to rush home. I’m going to give myself a bit of time there to explore and process and recover from my walk, so it’s good to know there is shopping there. Mental note to bring my packable duffel for any items I buy!

Roberta, good point about Desigual. I had a couple of their items many years ago that were fun. I’m into less embellishment these days, but they do have some interesting things.

Thanks all for the commiserations and helpful ideas!

Joyce

(website)

Janet, I had a similar problem with Massimo Dutti; the original delivery took almost a month with no tracking and when it arrived, the quality was terrible. So, the wait for delivery was only exceeded by the frustration of trying to return the items; it was a nightmare!
I learned that the best way to purchase anything M.D. is through the Zara site. Things come fast and if they are not acceptable can be returned through Zara, either in person or by courier. Bypass the Massimo site altogether except when you are in Spain and can purchase in person.

Janet

(website)

Veteran

Joyce, I’m new to MD and didn’t even know you could access their items through Zara. Sorry you had that experience too!

Lisa

Veteran

Bummer about the missing sweater. But have a lovely trip!