did you shop J Crew online recently?

UmmLila (Lisa)

I ordered some sweaters and a pair of jeans to check out. They all came in sealed bags. The sweaters smell like gasoline or something (I can still smell it after taking them off). Has this happened to you?

11 years ago

Shopping

13 replies

Latest reply was from jackiec

Sara L.

Veteran

I placed a recent order and got one sweater yesterday (not sure why it was shipped separately and where the rest of my items are). My sweater smells fine - actually it has hardly any odor at all. I'm wearing it today which is a big departure for me because I usually wash things before I'll wear them.

11 years ago

SandyG

Veteran

I had ordered a merino zip pullover that was delivered last week, sealed bag but no unusual smell to report. Sorry for your bad luck as it really spoils the ordering experience.

11 years ago

Suz

(website)

Veteran

Ewww.

That's yucky.

My most recent order arrived in a box and all smelled fine. But that was several weeks ago.

11 years ago

Tania

Veteran

I received a sweater yesterday and it smelled fine.

11 years ago

UmmLila (Lisa)

Veteran

They were as always, gracious about returns, even though one item was a final sale.

11 years ago

ElleH

Veteran

Could you call them & ask them to check the others they have so you know whether it is worth exchanging them? Unless they are available in a nearby store. I'm not sure what access you have to a store.

11 years ago

viva

Veteran

Oh, that's terrible, Lisa. I've never had that experience. It sounds like they took everything back? Are they sending you replacements?

11 years ago

UmmLila (Lisa)

Veteran

They gave me an immediate credit and shipped replacements today.

It is really strange -- I have never had that smell issue with them before.

11 years ago

Marilyn

Veteran

I've received a few JC orders recently. All were in the paper bags they use with the item in a plastic bag. No issues for me.

Definitely strange. Maybe something happened on the delivery truck.

11 years ago

Inge

(website)

Moderator

I'm so sorry to hear that, Ummlila, but wonderful that they immediately sent you replacements. Hurrah for excellent customer service.

ETA: my Cambridge cable turtleneck sweater arrived today, and it smells fine. Phew.

11 years ago

Caro in Oz

Veteran

I tried to but the sale didn't apply in Oz so I pulled the plug

11 years ago

Parsley

Veteran

I haven't had any issue with smells, but I ordered a pair of pants and to my surprise received a t-shirt instead!
But J Crew's wonderful customer service came to the rescue offered to send me the correct item right away. Since I had since discovered that the pants weren't going to fit they refunded my money right away, and just asked that I either drop the t-shirt in the mail at their expense or drop it at my local store.
Excellent customer service definitely makes me much more likely to order from them the next time!

11 years ago

jackiec

Veteran

I received a sweatshirt yesterday with no issues.

Glad they are rectifying the situation for you.

I am very impressed with their customer service.

11 years ago

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